What are the responsibilities and job description for the Coordinator, Warranty position at Atlantic Dda Llc?
Overview :
Responsible for processing warranty claims and ensuring claims are completed and filed accurately and in a timely manner. Willing to train the right individual.
Responsibilities :
- Receive customer warranty claim requests from service and / or parts departments.
- Document, process, and file warranty claims.
- Monitor and review in-process claims to ensure claims are being addressed and resolved.
- Monitor warranty receivables and process warranty credit statements. Receive and code warranty credit memos received from vendors and submit to accounting.
- Interact with both internal and external customers and vendors to ensure warranty issues are addressed and follow-up until warranty claim is resolved. Coordinate with co-workers and vendors to provide materials and documentation necessary to process warranty claims.
- Coordinate purchase and registration of extended warranties on customers behalf.
- Process warranty claims in accordance with all warranty policies.
- Assist with vendor warranty claim audits.
Qualifications :
Education :
High School Graduate or General Education Degree (GED) and / or one to two years related experience.
Computer Skills :