What are the responsibilities and job description for the Warranty Admin position at Intelliswift Software Inc?
Pay rate range - $23 / hr. to $26 / hr. on W2
Job Description : Top Skills :
Bi-lingual preferred (English / Korean)
Excellent written and verbal communication
Strong attention to detail
Ability to handle multiple tasks with frequent interruptions
Knowledge of basic accounting processes and procedures
Advanced skills in MS Office (Excel, PowerPoint)
SAP experience preferred
Summary :
The main function of the warranty admin is to ensure our Service Partners are paid on time and accurately and take care of all internal and external escalations.
Responsibilities and Duties :
- Daily communication with outsourced team in Rivervale, NJ to assist and resolve daily issues and escalations
- Perform warranty closing (once a month) ensuring payment goes out to our Service Partners
- Assisting in auditing of warranty claims before closing
- Responsible for managing all master data-related registration / changes in our system
- Responsible to manage all Q&A’s from our Service Partners
- Handle all internal / external escalations from Service Partners and Field Ops
- Create W_VOC to escalate error cases to HQ
- Assist in preparing materials in MS Office applications such as Word, Excel, and PowerPoint to be presented within and outside of the warranty team
- Prepare Ad Hoc reports related to warranty trends, cost, etc.
Background / Experience Required :
Salary : $23 - $26
