What are the responsibilities and job description for the Guest Services Agent - The Claremont Hotel position at Atlantic Hospitality, Acadia Collection?
The Claremont Hotel in Southwest Harbor, Maine is looking for a Guest Services Agent to join our team for the 2025 season.
Pay : $18-$20 / hour based on experience
Full time, April-November
Located just minutes from Acadia National Park, The Claremont Hotel brings luxury accommodation with a variety of room options to Mount Desert Island.
Team members wear multiple hats and do “whatever it takes” to create a terrific guest experience for our guests.
Please note, candidate must be legal to work in the United States without a Company Sponsorship. Housing is not available at this time.
As a Guest Services Agent, you set the tone for our guests' stay, providing a welcoming check-in and out experience and serve as an ambassador throughout our guest's stay by providing information on the resort, local area and attractions.
Other responsibilities include :
- Settling guest accounts upon check-out
- Assisting guests with questions or issues
- Effectively communicate with all departments
- Ensure accurate room reservations
- Answer phone calls and take reservations
- Understands and adhere to Company's brand standards
- Ensure guests' needs are met
- May be asked to cross train in different departments
- Other duties as assigned by leadership
Qualifications :
Success Factors :
We are seeking dedicated individuals who treat every conversation as an opportunity to make someone's day, believe the biggest differences are made with the smallest details and understand the profound power of a smile. If this sounds like you, we invite you to apply today!
Salary : $18 - $20
