Front Office Manager - Hotel

Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and guest services team. The ideal candidate will have a strong background in hospitality management, excellent customer service skills, and a passion for providing exceptional guest experiences. This role is crucial in ensuring that our guests feel welcomed and valued from the moment they arrive until their departure.

Duties

• Manage front desk operations, ensuring smooth check-in and check-out processes for guests.
• Supervise and train front office staff, fostering a positive work environment that encourages teamwork and high performance.
• Handle guest inquiries, complaints, and requests promptly and professionally to ensure satisfaction.
• Oversee night audit processes, ensuring accuracy in financial reporting and compliance with hotel policies.
• Maintain effective communication with other departments to coordinate guest services and special requests.
• Implement hotel management procedures to enhance operational efficiency and improve the overall guest experience.
• Schedule, mentor, train and coach the Front Office team
• Manage the Bell staff, monitoring and evaluating their performance
• Represent hotel management in guest issue resolution, managing difficult service situations
• Anticipate and improve guest satisfaction
• Pro-actively monitor, track and respond to guest comments and feedback
• Manage shift transfer process & proactively disseminate information
• Participate in hotel departmental meetings
• Interviews, hire and train guest services agents
• Becomes informed of events/functions in the hotel during shifts.
• Maintains a house bank and keeps an accurate report of daily receipts and deposits.
• Work with and understand basic financial data and information.
• Promote hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, increasing guest satisfaction.
• Stay updated on industry trends and best practices in hospitality to continually improve service delivery.

Qualifications

• Proven experience in front desk operations or guest services within the hospitality industry, preferably in a hotel setting.
• Strong knowledge of hotel management systems and night audit procedures.
• Excellent customer service skills with the ability to handle challenging situations with professionalism.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Strong leadership skills with the ability to motivate and develop staff effectively.
• Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.

Knowledge, Skills, Abilities Required

• Proficient in the English language, both spoken and written. Second language is an asset.
• Knowledge of Booking.com and Expedia Extranets is a must.
• Excellent communications and interpersonal skills.
• Strong Leadership and management skills.
• Ability to multitask and handle multiple priorities in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Proficient in Microsoft Office and hotel management software.
• Flexible schedule, including weekends and holidays.

Interpersonal Abilities Required

• Display genuine care for all co-workers and guest(s)
• Professional leadership and motivation skills to lead our strong cohesive team
• Ability to handle a multitude of tasks in a busy environment
• Always maintain a professional appearance and manner
• Excellent people skills
• Demonstrate a can-do attitude for all team members
• Excellent time management skills
• Ability to multi-task and prioritize assignments
• Excellent planning, coordination and organizational skills

Join our team as a Front Office Manager and play a key role in creating memorable experiences for our guests while leading a dynamic team in a thriving hospitality environment!

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Rotating weekends

Education:

• Associate (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)

Ability to Commute:

• Fort Lauderdale, FL 33304 (Required)

Ability to Relocate:

• Fort Lauderdale, FL 33304: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000