What are the responsibilities and job description for the Front Desk Associate - Evening Shift position at Atlantic Inn?
This is a seasonal property open from April-October. This position is only evening shift, 3:00pm-11:00pm.
The Front Desk Associate is responsible for maintaining guest satisfaction through providing quality guest services that include checking in/out guests, anticipating their needs and solving in a timely manner, answering telephones and taking reservations all in a professional and positive manner.
Tasks and Responsibilities:
- Check-in and check-out guests
- Take reservations in accordance with Reservation Professional guidelines and in a positive and professional manner
- Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Completing all items on daily tasks sheets
- Ensure proper credit card procedures are followed at all times and within PCI compliance
- Adhere to all cashiering procedures - open, secure and balance out shift banks to include verification of all cash.
- Communicate services and amenities of the hotel to all guests
- Communicate any guest’s issues or concerns with proper department, managers or co-workers
- Knowledge of hotel safety procedures
- Maintaining cleanliness in front desk, back office and lobby areas
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, décor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
Required Knowledge/Skills/Job Qualifications: Knowledge, Skill and Ability
- Be able to work in a standing position for long periods of time
- Ability to effectively deal with internal and external guests, which may require high levels of patience and understanding to defuse anger
- Ability to work well under pressure during the summer season
- Ability to perform assigned duties with attention to detail, speed, accuracy, and courtesy.
- Ability to clearly and effectively communicate with guests, co-workers and management.
- Must be flexible with working nights, weekends, and holidays
Job Type: Full-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15