Diagnostic Scheduler

Position Title: Diagnostics Scheduler

Job Status: Full Time

Work Schedule: Monday – Friday 8-5

FLSA Status: Non-exempt

Benefits: Medical, Dental, Vision, 401K (Employer Contribution), Paid Time Off, Paid Holidays

Compensation Range: $20-23/Hr (Based on experience)

About Us:

Atlantic Orthopaedics and Sports Medicine, established in 1987, is a leading private, physician-owned healthcare organization specializing in orthopedic care and sports medicine. With a strong commitment to patient care and a track record of excellence, we are expanding our team and seeking a Surgical Scheduler. This is a unique opportunity to join a team with extremely low turnover and high job satisfaction.

Our main practice is located in Portsmouth, NH with additional offices in York, ME and Dover, NH.

Position Summary

We are seeking a detail-oriented and organized professional to join our growing orthopedic specialty group in the New Hampshire Seacoast area as a Diagnostics Scheduler. This long-term employment opportunity offers the chance to work closely with our providers and surgical team to coordinate all aspects of surgical scheduling. Under the guidance of the Operations Manager, you will be responsible for managing surgery schedules, obtaining prior authorizations, coordinating pre-operative requirements, and ensuring a seamless experience for both patients and providers.

Working Relations

Positions reports to: Operations Manager

Internal Relationships: Office Staff, Physicians

External relationships: Patients, Insurance Company Representatives, Hospital and Surgical Center Staff

Position Requirements

Licenses or Certificates:

Education, vocational training, and experience:

• High School diploma or equivalent
• Minimum 2 years of experience in a medical administrative support role.
• Intermediate to advanced computer and data entry skills
• Previous experience with surgical scheduling for an orthopedic office is a plus

Skills and Abilities

• Maintain a professional attitude and appearance with excellent telephone communication skills.
• Proficient in Microsoft Word and Excel at an intermediate level.
• Highly organized with the ability to prioritize and multitask effectively.
• Prior experience with ModMed is advantageous.
• Must be highly motivated to meet performance goals set by management.
• Proficiency in medical terminology
• Excellent organizational abilities and strong interpersonal skills
• Experience in customer service and handling multi-line phone systems
• Competency in using computers and standard office equipment.

Job Responsibilities

The Diagnostics Scheduler’s tasks include, but are not limited to, the following:

• Coordinate and manage diagnostic procedure scheduling, ensuring accuracy and efficiency in appointment assignments.
• Obtain prior authorizations and verify insurance coverage for diagnostic tests, including MRI, CT scans, X-rays, and ultrasound-guided injections.
• Communicate with technologists, physicians, and referring offices to confirm scheduling details and ensure adherence to proper protocols.
• Provide patients with clear pre-procedure instructions and address any questions regarding their scheduled diagnostic tests.
• Monitor and troubleshoot scheduling conflicts while maintaining efficient workflow and patient access to diagnostic services.
• Maintain accurate records and documentation in the electronic medical records (EMR) system.
• Deliver excellent customer service, acting as a liaison between patients, providers, and imaging facilities to ensure a seamless scheduling experience.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Does the proposed hourly rate of $20-23/HR (based on experience) meet your compensation expectations?

Experience:

• Medical scheduling: 2 years (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Preferred)

Ability to Relocate:

• Portsmouth, NH 03801: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $23