What are the responsibilities and job description for the IT Help Desk (Blue Screen of Death Experience) - Contract (On-SIte) position at Atlantic Partners Corporation?
Responsibilities :
- Serve as the first point of contact for users seeking technical assistance
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Device provisioning not limited to deploying and imaging various devices including desktops, laptops, and iPads
- Office IT equipment setup such as monitors, keyboard and mouse
- Issuance and administering telco's data SIM card
- Perform user onboarding for technology requirements
- Resolving SaaS product issues with vendor support
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- Weekly reporting of ticket status, project status and other area of responsibilities
Requirements :
