What are the responsibilities and job description for the Dispatcher position at Atlantic Plumbing, Heating & Air Conditioning Inc.?
Company Description
Welcome to Atlantic Plumbing, Heating & Air Conditioning of Hampton, Virginia. With nearly 50 years of experience, we have been providing reliable and honest home comfort services to Hampton, Newport News, Poquoson, and Yorktown. As a second-generation, family-owned company, we prioritize customer satisfaction and continue to uphold the values of trustworthy service established by our founder, Tom Hartman and current owner Jordan Hartman.
Role Description
This is a full-time on-site role for a Service Dispatcher located in Hampton, VA. The Service Dispatcher will be responsible for tasks such as phone etiquette, dispatching, ensuring customer satisfaction, effective communication, and providing exceptional customer service on a daily basis.
Qualifications
- Phone Etiquette and Communication skills
- Dispatching and Customer Satisfaction abilities
- Experience in Customer Service
- Strong problem-solving and multitasking skills
- Excellent organizational and time management skills
- Proficiency in Service Titan software
- Previous experience in HVAC or service industry preferred