What are the responsibilities and job description for the Licensed Customer Service Representative position at Atlantic Risk Management, Inc?
Large Allstate Agency, Atlantic Risk Management, Inc in Delray Beach, Florida, is looking for a goal-oriented, enthusiastic person with a positive attitude to help us sell our amazing insurance products and services as a Full Time Insurance Customer Service Representative. Every day you'll be using your strong communication and customer service skills, problem-solving, rapport-building, and time-management talents to ensure you are providing the best experience for your clients.
If you have prior insurance experience, we will provide the tools, environment, and opportunity for you to grow your career in the insurance business as a member of our incredible team. Pay based on license and experience. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Requirements
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Must have ability to multi-task.
Must be highly self-motivated.
Professional phone etiquette.
Exceptional Business Writing and Editing Skills.
Great Customer Service Skills.
Problem-Solving Capabilities.
A Property & Casualty insurance license is required. 4-40 license at a minimum.
Strong work ethic and leadership skills.
Salary : $17 - $22
