What are the responsibilities and job description for the Licensed Customer Service Representative position at Insurance Express?
Job Description
Job Description
Insurance Express has been servicing our clients for over 30 years and we are seeking LICENSED CUSTOMER SERVICE REPRESENTATIVES. If you are looking to be part of a professional and growing organization this is a great opportunity to join our West Palm Beach team.
Position Description :
We are looking for a Licensed Customer Service Representative to assist our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and making policy changes. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Our ideal candidate should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. A 4-40,2-20 or 2044 is REQUIRED. Commercial Lines a Plus.
Major Areas of Responsibility
Identify the customers’ needs and provide a solution in the most efficient manner to achieve client satisfaction
Execute policy changes
Process policy payments
Effectively manage large amounts of incoming tickets, calls & emails
Meet personal / team targets and performance quotas
Provide accurate, valid and complete information by using the correct methods / tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep accurate notes of customer interactions and verify customer’s contact information
Follow communication procedures, guidelines and policies
Job Requirements :
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Attention to detail, confidentiality and accuracy are key requirements
Education and Experience
High school degree
440 – Customer Representative License or 20-44 License REQUIRED
Job Type : Full-time
Pay : $17.00 - $20.00 per hour
Benefits :
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift :
License / Certification :
Work Location : In person
Salary : $17 - $20