What are the responsibilities and job description for the Part-time Insurance licensed CSR Telemarketer Customer Service Rep position at Atlantic Risk Management, Inc?
Job Description
Job Description
Join Atlantic Risk Management, Inc, a reputable agency located in the heart of Delray Beach, Florida, as a part-time insurance licensed CSR Telemarketer and Customer Service Representative. In this role, you will become a vital part of our team, providing exemplary service to our valued clients and maintaining the high standards of our insurance solutions. We are proud to foster an inviting work environment that does not only support professional development but also creates a sense of community and belonging. As an on-site role, you will be central to our operations, engaging with clients directly from our office. We are seeking individuals who are passionate about client interaction and eager to craft insurance solutions that meet their needs. If you are enthusiastic about working in a dynamic setting and are ready to grow within a positive environment, we would love to hear from you!
Benefits
Annual Base Salary Bonus Opportunities
Flexible Schedule
Evenings Off
Hands on Training
Responsibilities
Client Interaction : Engage with clients primarily over the phone, providing exceptional service and addressing their various insurance needs.
Lead Generation : Proactively engage in telemarketing activities to generate leads and schedule appointments for potential insurance sales.
Quoting and Policy Management : Prepare and manage policy quotes, ensuring accuracy and clarity in communication with the client.
Customer Support : Assist clients with inquiries, changes, and concerns regarding their insurance policies, offering professional and timely solutions.
Documentation : Maintain detailed and organized records of all client interactions, ensuring compliance with company protocols.
Relationship Building : Cultivate strong relationships with clients to foster trust and loyalty, encouraging long-term engagement with Atlantic Risk Management, Inc.
Requirements
Licensing : Must hold an active insurance license applicable in Florida.
Experience : Previous experience in customer service or telemarketing, particularly within the insurance industry, is highly preferred.
Communication Skills : Strong verbal and written communication skills to effectively interact with clients and team members.
Customer Service Excellence : Proven track record of maintaining high customer satisfaction levels.
Sales Skills : Ability to develop sales strategies and achieve sales targets.
Problem Solving : Capable of handling inquiries and solving customer issues efficiently.
Attention to Detail : Keen attention to detail in updating customer records and managing policy information.
Teamwork : Ability to work collaboratively within a team to achieve company goals.