Lead Intake Specialist

Atlantic Southern Paving & Sealcoating has built a reputation as a leader in pavement maintenance and construction services. With our recent merger with Rose Paving, we’ve united two industry leaders to expand our capabilities, enhance client service, and drive innovation in the paving industry. Be a part of our growing team and help us shape the future of paving excellence!

We are currently looking for a Lead Intake Specialist.

The ideal candidate will be a quick learner. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for incoming leads and existing jobs. As the voice of our company, the lead qualification specialist must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Objectives of this role

• Handle a large volume of inbound calls for multiple companies (same industry) in a timely manner
• Follow communication scripts and use knowledge of the company’s services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request
• Recommend improvements for systems and processes to boost organizational efficiency
• Follow up on open proposals and maintenance needs via email

Responsibilities

• Memorize service offerings, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all leads and questions are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Create and maintain a record of daily problems and remedial actions taken, using CRM database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Requirements

• High school degree or equivalent
• Experience working in a call center or customer-support role
• Strong active listening and verbal communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Bilingual in Spanish is prefered.

Why work at ASP?

• Great Company Culture
• Family Atmosphere
• Room for Growth
• Great Benefit Package

ASP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ASP is a Drug-Free Workplace.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20