What are the responsibilities and job description for the Aftermarket Manager (Service / Parts) position at Atlantic Tractor LLC?
Aftermarket Manager Job Description
Atlantic Tractor -- John Deere Dealer
Queen Anne, Maryland
Responsibilities:
● Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region.
● Works with Corporate Aftermarket Manager, Regional Aftermarket Managers, fellow Area Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan.
● Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals.
● Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction.
● Identify and drive continuous service and parts process improvements.
● Identify new opportunities and develop actionable plans to grow service and parts sales.
● Identify and improve operational effectiveness of facilities mobile vehicles and other assets.
● Prepares and analyzes Service department reports; uses date to help drive improvement and growth.
● Manages recruiting, staffing and employee development activities for Service and Parts employees.
● Resource for Service and Parts to help resolve work order issues and customer complaints.
● Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
● Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.
● Ensure that company's reputation and image in the community is consistent with company Core Values.
● Responsible for delivering high level customer experience.
● Adhere to, communicate and coach all company safety policies and procedures.
Experience, Education, Skills and Knowledge:
● 5 years of experience in Service and/or Parts department operations with emphasis on Service.
● Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions. ● Strong communication skills with customers and direct reports.
● Ability to write and speak effectively to individuals and groups.
● Ability to lead teams and hold people accountable.
● Familiar with John Deere and competitive products.
● Strong understanding of financial principles relative to Service and Parts department operations.
● Ability to analyze and interpret internal reports.
● Excellent customer service skills.
● Ability to work extended hours and Saturdays as needed.
● Valid drivers license.
The starting salary is $80K and will be based on experience.
#INDHP
Salary : $80,000
