Loan Operations Associate III (Hybrid/Richmond, VA)

This position requires an advanced understanding of loan products and in-depth loan industry experience, and the ability to handle complex maintenance and service activities.  The Loan Operations Associate III supports our customers’ loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business.  The incumbent directly faces internal and external customers and prioritizes delivery of excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities.

Position Accountabilities

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy
• Supports other teammates within the team
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities
• Advanced understanding of loan documentation and the ability to apply complex legal concepts to system entries
• Perform advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments
• Perform manual interest accrual calculations
• Perform loan boarding of complex loans to core operating systems with accuracy
• Process complex loan modifications, conversions, and extensions
• Participate in the production year-end regulatory tax reporting and corrective reporting
• Comply with dual control standards as required
• Ensure daily production goals are met and maintain quality
• Participate on assigned projects
• Perform research with regard to complex loan and general ledger accounts
• Manage complex syndication, participation, Equipment Finance and SWAP transactions
• Perform complex manual system updates, form generation, and billing schedules
• Assist with SBA, Federal Reserve Bank, and FHLB pledging reporting activities
• Provide cross-training to department teammates, as needed
• Handle escalated customer requests
• Support the functions outlined in the Loan Operations Associate I and Loan Operations Associate II roles as needed

Organizational Relationship

This position reports to the Supervisor – Loan Operations

Position Qualifications

Education & Experience

• High School diploma or equivalent required
• 3 years loan servicing experience or 5 years of bank operations or loan servicing related experience required
• Banking, accounting or finance experience required

Knowledge & Skills

• Advanced experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Ability to prioritize tasks and meet deadlines
• Able to handle and prioritize multiple assignments
• Experience with loan operations processes
• Familiar with complex loan documents and concepts

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.  This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.  General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. 

We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.