Senior Coordinator - Insurance Operations

Note: This is a hybrid role with Monday and Friday work from home and Tues-Thurs work from office. There is also NO agreement or plan to convert to permanent. This is likely a 6-month position but could extend depending on speed of technology improvements.

Job Description

We are seeking candidates to join our growing Invoicing Request department based in our Austin office. This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation.

What can you expect?

• You will be an essential part of a highly skilled team by collaborating with our client-facing colleagues by creating and generating invoice requests on an ad-hoc basis.
• You’ll attend a training program of classroom-based, side-by-side, and on-the-job training. We will provide the knowledge required to be successful while learning our systems. This is not a sales position and you will not be asked to sell insurance. An insurance license is not required, although you’re welcome to take the licensing exam for career development purposes.
• A flexible hybrid work environment with three days in the office and two days work from home
  
  

What is in it for you?

• A foot in the door at Fortune 500 company; this role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills
• Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a generous 401k match and PTO allowance, Employee Stock Purchase program, and Tuition Reimbursement, with benefits starting Day 1
• Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a business casual dress code
• A company-wide emphasis on Corporate Social Responsibility; all colleagues receive 8 hours of paid time off for volunteering, with the option to join our organized group activities
• Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more
• Flexible work opportunities to ensure a healthy work/life balance
• A convenient North Austin location near the Lakeline MetroRail station with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service
  
  

We Will Count On You To

• Analyze carrier and internal insurance documentation to pull specific data points to ensure proper request routing and accurate data in our workflow platform
• Work directly with our client support team to use proprietary billing systems to ensure timely and accurate invoice requests on an ad-hoc basis
• Meet individual productivity, accuracy and timeliness metrics
• Collaborate on process improvement strategies as well as participate in meetings and engagement activities
• Remain current by understanding and following all Marsh compliance, professional and transparency standards
  
  

What You Need To Have

• Attention to detail is critical to ensure we’re providing accurate information to invoice our clients
• Intermediate Microsoft Office proficiency: you will use Excel, PowerPoint and Outlook - knowledge of basic Excel formulas, pivot tables, and Outlook organization is beneficial
• Strong communication skills: you’ll collaborate with client teams who are remote, so the ability to communicate effectively is key
• Ability to multi-task to meet deadlines. This is essential to guarantee we’re providing excellent service to our clients at their policy’s renewal.
• Ability and aptitude to conduct research. You don’t mind digging when you need more information.
  
  

What Makes You Stand Out

• One to three years’ experience in a professional service environment
• Bachelor’s Degree
  
  

Skills: insurance,insurance adjusting,excel,outlook