Business Development Coordinator

As a Business Development Coordinator, you will be responsible for increasing room sales by contacting prospective guests via phone. You will primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. To carry out duties, you must work with the Revenue Management team to identify business opportunities and need dates, discuss product specifications with customers, and become a value-add booking mechanism for guests planning their vacation. The outbound sales representative must build positive relationships with guests while adhering to the company's policies and regulations.

The ideal candidate will be comfortable researching and soliciting guests by cold calling (hunting) for new business opportunities. Fostering relationships and lead generation will be critical to the success of this role.

Our team is dedicated to ensuring our guests' high expectations are met, beginning with a seamless, uncomplicated path to purchase, driving optimal performance across all towers and business segments.

Essential Function and Responsibilities

• Make outbound calls to prospective guests who have indicated an interest in a vacation at Atlantis.
• Develop rapport with guest while identifying guest's needs and providing comprehensive solutions
• Focus on identifying their interests and highlighting the resort's and hotel's relevant features.
• Assist guests by matching them with the right hotel, activities, and dining.
• Assist customers with questions and concerns.
• Suggestive selling products and services, maximizing the potential experience of every guest.
• Create and maintain, and the database of guest information and contact information
• Record all call history and customer response in detail.
• Ensure guest are provided with all applicable follow-ups at all time.
• Be informed on competitors' products and services strategies for discussing over the phone
• Consistently meet and exceed attainable sales and quality assurance requirements.
• Explaining and demonstrating features of products and services.

Skills, Experience, and Requirements

• Previous hospitality experience in an outbound call center or a related sales position activity preferred
• Track record of over-achieving sales/production quotas
• Excellent verbal and written communication skills
• Good organizational skills and the ability to multitask
• Exceptional customer service skills
• Strong listening and consultative sales skills.
• Basic computer competency in Microsoft Office
• Demonstrate professional etiquette at all times

About Atlantis Paradise Island:

Atlantis Paradise Island is a lush, oceanside resort located on Paradise Island in The Bahamas. A dynamic destination that over launched 25 years ago as a first-of-its-kind modern marvel of nature and engineering, Atlantis has embarked on a new chapter tied to a meaningful connection with the ocean, Bahamian culture, and the spirit of the property's beloved team members. The resort's new, immersive programming connects guests to the rich history, art, people, food, and festivities of The Bahamas.

Atlantis features four distinct properties, from the iconic The Royal and The Coral to the luxury properties, The Cove and The Reef. The resort is built around Aquaventure, an innovative, 141-acre waterscape of thrilling slides and river rides, pools, and white sand beaches. Home to the largest open-air marine habitat in the world, over 50,000 marine animals from 250 species make their home in the ocean fed environments. From unparalleled meeting and convention space to the luxury Atlantis Marina accommodating yachts up to 220 feet overlooking Marina Village, a Bahamian marketplace, the Atlantis experiences are endless. Other resort amenities include the 30,000 sq ft tranquil Mandara Spa, Atlantis Kids Adventures (AKA) for children ages 3-12, and CRUSH, a cutting-edge teen club. The award-winning 18-hole Tom Weiskopf designed golf course, renowned Atlantis Casino, and duty-free shopping complemented by restaurants and lounges with celebrity chef culinary masterpieces including Fish by José Andrés, Nobu, by Nobu Matsuhisa; Olives, by Todd English and Casa D'Angelo by Chef Angelo Elia.

Dolphin Cay, the resort's 14-acre marine mammal habitat, is a state-of-the-art education center and animal-rescue rehabilitation hospital whose first residents were 17 rescue dolphins from Hurricane Katrina. Visitors to Dolphin Cay can participate in creative, non-disruptive "interactions" that build real awareness, stir emotion, and help fund the resort's conservation efforts. Through these guest participations and those offered through Atlantis Marine Adventures, a portion of the cost of each of the on-property interactions goes back to the Atlantis Blue Project Foundation (ABPF), the resort's nonprofit, 501(c)3 organization dedicated to saving sea species and their extraordinary habitats throughout The Bahamas and surrounding Caribbean seas.

Job Type: Full-time

Pay: $42,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person

Salary : $42,000 - $75,000