Overview

The Pilot Support Agent will oversee day to day tasks in support of administrative issues and requests for Crewmembers including interdepartmental matters. The agent will be responsible for organization of crew issue tracking and communications.

Responsibilities

• Responsible for timely responses and monitoring of Pilot Support email inbox, phone hotline, and Freshdesk system to ensure prompt service to Crewmembers.
• Resolve issues and reduce frustration for Crewmembers.
• Maintaining professional working relationships with internal departments, such as HR, Finance, IT, Benefits, etc.
• Assist the Chief Pilots in their day-to-day oversight of Crewmembers, including but not limited to:
  • Leaves of absence
  • Benefits
  • Payroll system / issues
  • Authorizations and letters
  • Crewmember well-being checks related to emergency/natural disasters or personal issues
  • Compliance with Company policies and procedures.
• Provide health monitoring for Crewmembers to include medical case management, contact tracing, quarantine management, health check-ins, return to work releases, etc.
• Coordinates special projects from start to finish (presentations, scheduling and coordination of meetings, following up on tasks).
• Compose and distribute communications and memos to crewmembers, vendors, and other departments.
• Troubleshooting Crewmember technical questions regarding IT issues, Expense Report issues, etc.
• Provide Flight Operations support for New Hire orientation in person or virtually, as required.
• Provide supplies and support, as required, for Domestic and International Crewmembers.
• Maintain retirement and anniversary certificates/awards for distribution to Crewmembers.
• Apply knowledge of Atlas/Southern CBA to ensure process and procedures are followed.
• Performs other duties as assigned by the Senior Manager, Flight Crew Support and Inflight Standards.

Qualifications

• Minimum High school diploma required
• College degree or related experience required
• Experience in Part 121/135 operations preferred
• 2 years of Aviation Experience is preferred
• Self-starter, enthusiastic, dependable, and professional team player. Must possess excellent interpersonal, communication, and organization skills
• Strong problem solving skills, decision-making, and demonstrated ability to exercise sound judgement
• Health Insurance Portability and Accountability Act (HIPAA) certification is preferred

Special demands:

• Must be flexible and able to work various hours and weekends.
• Minimum 10% Travel is required
• Must have flexibility and no restrictions to travel globally

Skills:

• Flexibility to adapt to a fast paced work environment
• Strong written and verbal communication skills
• Critical thinking skills
• Attention to detail
• Self-motivated
• Team player

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

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