Field Service Contracts Manager

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

You are a natural leader and change advocate who is looking to develop and grow the Atlas Copco Mafi-Trench Aftermarket Field Service business and resources through active collaboration with the international service centers. The Aftermarket Field Service Manager is responsible for managing the overall quotation, selection, preparation, coordination, scheduling, and training of a team of highly skilled field service personnel with an emphasis on enhancing the quality of services that are being provided to the customers.

The salary for the Field Service Manager is $6,116.80 paid every 2 weeks (approximately $159,036.80 annually).This position requires physically reporting to work at 3037 Industrial Parkway Santa Maria, CA as required by normal department work hours. A relocation package to Santa Maria, CA is available. Atlas Copco provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave, tuition assistance, referral bonus and an employee assistance program. Eligibility requirements apply.

What you will own:

• Develop methods, guidelines, and policies to facilitate efficient service delivery with a Customer-Focused mentality and ensure all customer issues are satisfactorily resolved
• General management of Field Service Staff (staff is mostly remote).
• Utilize support, engineering, manufacturing, and other teams as needed.
• Maintain and leverage relationships with the international service centers and customers.
• Field Service Customer Quotations
• Field Service Scheduling
• Commercial negotiations
• Customer Satisfaction
• Responsible for hiring and establishing training schedule of Field Service personnel (local and regional)

What you will learn (if you don't know already):

• You will handle all aspects of field service.
• You will be the primary point of communication and negotiation with our customers or service centers
• You will learn the Field Service software (Enovia, SAP, Innosoft, etc.)
• You will learn about Turboexpanders

How Success is measured:

• Responsiveness to customer requests
• Successful customer negotiations
• Department Utilization
• Department Profitability
• Customer satisfaction
• Timely invoicing and collection for completed services
• Maintenance of records.
• Execution of data driven business decisions.
• Coordination of annual meeting/training of staff

What we expect of you?

What you already know:

• BS/BA degree in engineering or business preferred
• 5 years of management experience
• Experience with commercial negotiations
• Excellence in interpersonal skills including written and verbal communication, self-starter, positive make-happen attitude, handles multiple tasks, team player
• Ability to learn and understand a technical product.
• Ability to complete DOT drug testing
• Occasional travel, domestic or international

About the Team:

This role reports to the Aftermarket Department Manager, and you will lead the efforts of a team of internal service technicians and outside contractors to support customer service needs. Atlas Copco Mafi-Trench Company LLC is located on the beautiful Central Coast of California. We manufacture a wide range of Turbo Expanders and equipment that support sustainable resources. Locally our facility is ia California Certified Green Business. Our Think GREEN Initiative has reduced our landfill impact significantly by implementing ambitious recycling programs and reduced our carbon footprint.That is how we make a difference to our clients, people, and planet. Attracting talented people who are lifelong learners and natural problem solvers are the heart of Atlas Copco Mafi-Trench Company!

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Mafi-Trench Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atlas Copco Mafi-Trench Company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at acmtc.recruiter@us.atlascopco.com

Unsolicited resumes

ACMTC does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.