What are the responsibilities and job description for the Field Service Engineer position at Atlas Copco?
Job Details
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Are you interested in being part of our team? Join us on our journey for a better tomorrow. Atlas Copco Industrial Assembly Solutions (IAS) is the global leader in industrial dispensing, self-pierce riveting, bead inspection camera systems and flow drill fastening systems. Atlas Copco, IAS has many familiar brand names in the dispensing and joining industries, including SCA, K-flow, Henrob, and Scheugenpflug. We have an unparalleled reputation in our industry and one that has increased our customers yearly because of sales and service. We work directly with manufacturers, using technology to bring products to the market.
Your role:
To best serve our customers, we are increasing our presence within our service department by creating a Field Service Engineer role in Austin, TX. As a Field Service Engineer, you will support our mission of providing safe, high-quality service that is performed efficiently to our customers. Your location in Texas will put you close to your customers' locations in the central and west coasts, and you will service all our brands and products to provide a great customer experience. In addition, you will report to the Regional Team Leader.
What you will do:
Be our customer's first contact and an ambassador and technical expert for our brands.
Troubleshoot customer systems to ensure they operate at the desired quality and productivity.
Engage others in the organization to guide 100% of field issues to completion.
Create detailed customer service reports and update them in the database.
Inspect customer warranty claims and gather the data required to validate a warranty claim.
Train customers to use Atlas Copco IAS equipment and software correctly.
Train other Atlas Copco personnel to repair equipment.
This is a full-time position with a work schedule. You may need to work early, late occasionally, or on weekends as the workload requires.
You may travel up to 70% locally and 30% nationally.
To succeed, you need: Even if you don't meet all the points but are ready for a challenge, click on "Apply" anyway. We love your spirit!
You have at least 2 years of experience troubleshooting/ resolving field equipment issues.
You have blueprint and technical reading skills.
You are customer-focused and take ownership of meeting the customer's needs.
You will be reporting remotely to the Wixom MI facility.
You are familiar with manufacturing/production or assembly-plant working conditions.
You understand technical concepts and can detail them in writing.
You are motivated to achieve targets.
Basic IT concepts on how computers and electronic equipment communicate with each other
Error Proofing familiarity
Robot programming experience a plus
Vision experience a plus
In return, we offer:
We believe there is always a better way. Our culture is defined by being open to change and feedback.
We support you on your journey: individual learning opportunities, worldwide job opportunities, or technical training from our academy.
You will be equipped with a company car allowance, work clothes, and solid tools.
We value the safety and well-being of our employees, so we have set standards for workplace safety.
We offer a fair compensation package.
We offer health insurance, paid leave, and retirement benefits.
Please copy the link or click here: to explore our virtual room to see our product, benefits, and company culture!
Location:
As a Field Service Engineer, you will have a dedicated territory closer to your customers and, therefore, have less travel time. #LI-REMOTE.
#UUD
Diverse by nature and inclusive by choice. Bright ideas come from all of us. The more unique perspectives we embrace, the more we are. Together, we build a culture where difference is valued and share a deep sense of purpose and belonging.
Atlas Copco IAS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco IAS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco IAS are based on our needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco IAS will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco IAS encourages applicants of all ages.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Join us on our journey for a better tomorrow.
Are you interested in being part of our team? Join us on our journey for a better tomorrow. Atlas Copco Industrial Assembly Solutions (IAS) is the global leader in industrial dispensing, self-pierce riveting, bead inspection camera systems and flow drill fastening systems. Atlas Copco, IAS has many familiar brand names in the dispensing and joining industries, including SCA, K-flow, Henrob, and Scheugenpflug. We have an unparalleled reputation in our industry and one that has increased our customers yearly because of sales and service. We work directly with manufacturers, using technology to bring products to the market.
Your role:
To best serve our customers, we are increasing our presence within our service department by creating a Field Service Engineer role in Austin, TX. As a Field Service Engineer, you will support our mission of providing safe, high-quality service that is performed efficiently to our customers. Your location in Texas will put you close to your customers' locations in the central and west coasts, and you will service all our brands and products to provide a great customer experience. In addition, you will report to the Regional Team Leader.
What you will do:
Be our customer's first contact and an ambassador and technical expert for our brands.
Troubleshoot customer systems to ensure they operate at the desired quality and productivity.
Engage others in the organization to guide 100% of field issues to completion.
Create detailed customer service reports and update them in the database.
Inspect customer warranty claims and gather the data required to validate a warranty claim.
Train customers to use Atlas Copco IAS equipment and software correctly.
Train other Atlas Copco personnel to repair equipment.
This is a full-time position with a work schedule. You may need to work early, late occasionally, or on weekends as the workload requires.
You may travel up to 70% locally and 30% nationally.
To succeed, you need: Even if you don't meet all the points but are ready for a challenge, click on "Apply" anyway. We love your spirit!
You have at least 2 years of experience troubleshooting/ resolving field equipment issues.
You have blueprint and technical reading skills.
You are customer-focused and take ownership of meeting the customer's needs.
You will be reporting remotely to the Wixom MI facility.
You are familiar with manufacturing/production or assembly-plant working conditions.
You understand technical concepts and can detail them in writing.
You are motivated to achieve targets.
Basic IT concepts on how computers and electronic equipment communicate with each other
Error Proofing familiarity
Robot programming experience a plus
Vision experience a plus
In return, we offer:
We believe there is always a better way. Our culture is defined by being open to change and feedback.
We support you on your journey: individual learning opportunities, worldwide job opportunities, or technical training from our academy.
You will be equipped with a company car allowance, work clothes, and solid tools.
We value the safety and well-being of our employees, so we have set standards for workplace safety.
We offer a fair compensation package.
We offer health insurance, paid leave, and retirement benefits.
Please copy the link or click here: to explore our virtual room to see our product, benefits, and company culture!
Location:
As a Field Service Engineer, you will have a dedicated territory closer to your customers and, therefore, have less travel time. #LI-REMOTE.
#UUD
Diverse by nature and inclusive by choice. Bright ideas come from all of us. The more unique perspectives we embrace, the more we are. Together, we build a culture where difference is valued and share a deep sense of purpose and belonging.
Atlas Copco IAS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco IAS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco IAS are based on our needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco IAS will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco IAS encourages applicants of all ages.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
