Supervisor - Business Office

Banner Surgery Center-Deer Valley Is conveniently located off Loop 101 in North Phoenix just one mile East of I-17. Our surgical specialties include: Orthopedic, Spine, and Pain Management

Atlas Healthcare and Banner Health have partnered to manage, operate and grow Banner Surgery Centers throughout the Southwest. As one of the fast-growing healthcare partnerships, our focus is to provide exceptional care and outstanding customer service to every patient, every physician, every time. All this while focusing daily on their company core values of Integrity, Culture, Teamwork, Respect, and Results. We provide top of the industry health and dental benefits with a matching retirement package. It’s a special working environment and one we believe you will greatly enjoy.

Pay Class: Full-Time

Pay Type: Salaried

Position Summary

This position is responsible for managing the daily operations of an ambulatory surgery center. Primary responsibilities include supervising business office support staff and assisting in the management of those related functions and processes.

Essential Functions

• Supervises daily activities of administrative support staff to ensure smooth workflow and operation of department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources.
• Conducts all hiring, performance reviews, counseling/disciplinary action and termination of office staff. Work with direct report to manage any human resources/personnel issues for office staff.
• Completes weekly medical records submissions to the CBO for prior week's procedures and any returned and resubmitted medical records. Ensures chain of custody of medical records daily, securely storing them before designated pickup time from Atlas Medical Records courier.
• Overall manages the center patient admissions and registration process. Works directly with the CBO to align with efficient which may include but is not limited to patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records.
• Collaborate with DOF, DON, and/or CEO to manage and improve patient experience program.
• Oversees center Business Office supply inventory and ordering.
• Work with CEO to ensure compliance with all Local, State, Federal (HIPAA, AAAHC, and OSHA) requirements.
• Coordinates the resolution of Business Office issues related to physicians and their office staff.
• Manages and ensures process compliance with patient cash collections, onsite cash storage, and cash bank deposits.
• Performs all functions according to Atlas established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors every day.
• Key advocate of patient and physician experience tracking, reporting, and initiatives. Involved with implementing CEO strategy for both experience plans.
• Ensures invoices sent to the ASC are correctly forwarded/transmitted to the accounts payable team and AP system. Actively works with the materials coordinator to ensure supply receipts that do not have an invoice associated with them are resolved with the vendor or Atlas AP team.
• Reviews daily log information sent by CBO and is responsible for resolving any missing documentation.
• Manage mail correspondence and ensure it is emailed, uploaded, or sent to the appropriate department.
• Work on special projects as delegated by DON or CEO.
• Other duties as assigned
  
  

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers, both internal and external, with an excellent service experience by consistently demonstrating our core behaviors each day. If excellent service is not achieved the position requires service recovery, follow up and resolution.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Supervisory Responsibilities

Includes direct supervisory responsibility for assigned department staff, including representatives in patient registration, scheduling, and medical records.

SCOPE AND COMPLEXITY

This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment

• Requires extensive sitting with periodic standing and walking.
• May be required to lift to 20 pounds.
• Requires significant use of computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel.
  
  

Minimum Qualifications

• Requires a level of literacy, communication and math skills as normally demonstrated at the level of an associate degree.
• Requires a level of knowledge and ability normally demonstrated by at least three years’ experience in a physician's office or medical environment.
• Requires excellent communication and organizational skills.
  
  

Preferred Qualifications

• Bachelor's degree preferred.