Network Operations Analyst

ATLAS Space Operations is the leading provider of Ground Software as a Service™ in the space communications industry. ATLAS’ revolutionary Freedom® software has been recognized by industry-leading publications and organizations such as Via Satellite and the World Teleport Association. Additionally, ATLAS was highlighted in the CIO Review: Telecom Edition as Company of the Year (2023) as well as one of the 10 Most Promising Technologies. Lastly, Aerospace & Defense Review acknowledged ATLAS as one of the Top Satellite Solutions Providers. ATLAS combines the Freedom® Software Platform and its global antenna network to achieve its mission of securing space access anytime, anywhere.

Job Description:

The Network Operations Center (NOC) Analyst plays a vital role in ensuring the 24/7 operational performance of Freedom network. This position is responsible for managing operations to meet internal and customer service level commitments. The NOC Analyst collaborates with cross-functional teams in daily operations meetings to triage anomalies and delegate tickets appropriately to subsystem experts. This position also requires periodic 24-hour on-call availability to respond promptly to network anomalies.

Note: similar skills and scope to the U.S. Air Force, 1C6X1, Space Systems Operator.

Responsibilities:

• Monitor and maintain network operations to ensure 24/7 performance and uptime of the ATLAS Freedom network.
• Identify, analyze, diagnose, and resolve network performance issues impacting customer space missions
• Serve as the first point of escalation for complex technical issues, coordinating with customers, vendors, and remote technical teams
• Oversee and manage network events, including downtime, maintenance windows, software upgrades, and customer communications
• Track and manage power and internet service providers for ATLAS ground stations around the world to ensure reliable operations
• Develop, implement, and refine operational procedures to optimize network performance and efficiency
• Utilize and maintain operational tools, ensuring their functionality and relevance for daily network tasks
• Collaborate with the Software, Network, and Engineering teams to develop tools and solutions that improve workflow and problem resolution
• Proactively monitor network health and address potential issues before they impact customer service
• Ensure compliance with security and operational policies, adhering to industry standards and regulatory requirements
• Participate in 24-hour on-call rotation, responding promptly to network outages and critical incidents
• Support continuous improvement initiatives, identifying areas to enhance network stability, performance, and customer experience

Minimum Qualifications:

• Bachelor’s degree plus 1-5 years experience in a technical field; experience in satellite communications in lieu of degree will be considered
• Demonstrated commitment to resolving complex issues
• Strong organizational skills and meticulous attention to detail
• Ability to quickly master advanced workflow tools and analytical software
• Proven experience with ticketing systems and workflow management
• Highly motivated, detail-oriented, and intellectually curious
• Excellent written and verbal communication skills for documenting defects and customer communications

Preferred Qualifications:

• Experience with IT networking.
• Experience in satellite communications and RF systems.
• Proficiency in one or more coding languages such as SQL, Java, or Python.

Location:

• ATLAS HQ in Traverse City, MI
• Travel is not anticipated but may be required on rare occasions

Benefits:

• Competitive Salary (range $60,000 – $110,000)
• Overtime pay when serving on-call
• Health, dental, vision, life insurance, HSA
• 401K with employer matching
• Professional development opportunities
• Flexible time off policy

Additional Notes:

• Military veterans and spouses are highly encouraged to apply
• The salary range is intentionally wide as we assess individuals based on their unique abilities and experience to find the best fit for our needs. Ultimately, your compensation will be determined by your education, experience, knowledge, skills, and abilities.