What are the responsibilities and job description for the Technical Support Engineer position at Atlassian Pty Ltd?
A company is looking for a Technical Support Engineer to provide exceptional support to customers and enhance their experience.Key ResponsibilitiesDeliver a high-quality support experience to large customers, enhancing retention and loyaltyCommunicate with customers to troubleshoot issues and collaborate with Product and Engineering teams for resolutionsServe as an escalation point for advanced cases and contribute to pre and post-sale customer successRequired Qualifications2-5 years of experience in a Technical Support Engineer or similar role in a customer-facing environmentExperience with Cloud and SaaS solutions, as well as familiarity with distributed computing environmentsProficiency in user authentication and authorization methods such as OAuth and SSOAbility to analyze server and client application logs to identify errorsExperience with troubleshooting protocols like HTTP, HTTPS, and DNS