What are the responsibilities and job description for the Sr. Onboarding Program Lead, Customer Success position at Atlassian?
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities
In this role you'll...
Compensation
Skills
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $150,300 - $200,400
Zone B: $135,300 - $180,400
Zone C: $124,700 - $166,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our Perks & Benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities
In this role you'll...
- Lead Onboarding Programs: Develop and manage a comprehensive onboarding experience for new hires within Customer Success, equipping them with essential product knowledge, customer success strategies, and tools.
- Design Enablement Content: Create scalable learning paths, training materials, and resources, including interactive content, to address various learning needs across the Success team.
- Collaborate with Cross-Functional Teams: Work with Product, Sales, Marketing, and Support to ensure new hires receive up-to-date, relevant training aligned with company goals and product updates.
- Coach and Support Customer Success: Provide ongoing coaching and skill development for Customer Success roles, fostering a culture of continuous learning and peer collaboration.
- Measure Success: Define learning objectives then track training effectiveness using key performance indicators (KPIs) and feedback from new hires, continuously refining programs to improve outcomes.
- Promote Company Values: Ensure all training and interactions reflect Atlassian’s core values and customer-centric culture.
- Experience: 5-7 years of experience in a combination of customer success roles, customer success enablement, sales enablement, or training roles (ideally in SaaS or tech).
- Behaviors: Collaborative, customer-centric, data-driven, and goal-oriented, with a strong ability to build cross-functional relationships.
- Excellent communication skills with the ability to present complex ideas clearly and effectively.
- Strong project management skills, with a proven ability to plan, execute, and measure the success of training initiatives.
- Ability to coach and create performance support resources.
- Knowledge: Deep understanding of revenue enablement, onboarding, and customer success best practices.
- Expertise in customer lifecycle management, onboarding, and retention strategies.
- Skilled in adult learning principles and developing effective enablement programs.
- Ability to deeply understand SaaS product features & use cases.
- Education: Bachelor’s degree required; Master’s degree or equivalent is a plus.
- A background of instructional design, content creation, and/or enabling customer success professionals in a high-paced, SaaS environment
- Diplomacy, integrity, and presence that enables you to work and communicate effectively at all levels within the organization
- Project management skills with the ability to quickly learn and adapt
Compensation
Skills
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $150,300 - $200,400
Zone B: $135,300 - $180,400
Zone C: $124,700 - $166,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our Perks & Benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Salary : $135,300 - $200,400
