What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at ATMK Hospitality?
Job Summary
ATMK Hospitality are seeking a dedicated and personable Front Desk Night Auditor to join our hospitality team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional service throughout their stay. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations and provide information about room availability, rates, and hotel services.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest accounts, including payments and billing information.
- Operate phone systems efficiently, ensuring clear communication with guests and staff.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide local area information to guests, including dining options, attractions, and transportation services.
- Uphold the hotel's standards of cleanliness and professionalism at all times.
Qualifications
- Previous experience in hospitality or hotel management is preferred.
- Strong guest relations skills with a focus on customer service excellence.
- Familiarity with phone etiquette and handling multi-line phone systems.
- Ability to perform night audit functions as needed.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in managing reservations and guest accounts.
- A positive attitude, strong work ethic, and ability to work collaboratively within a team environment.
Join us as we create memorable experiences for our guests through exceptional service!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person
Salary : $14
