What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hilton Home2 Suites?
Overview:
We are seeking a Front Desk Clerk/Night Auditor to join our team at a hotel/resort. The ideal candidate should have a passion for hospitality, excellent guest service skills, and the ability to work effectively in a multilingual environment.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel/resort
- Handle guest inquiries and provide information about services and amenities
- Assist guests with reservations and requests
- Operate phone systems and direct calls to the appropriate department
- Process payments and maintain accurate guest accounts
- Perform night audit duties, including reconciling daily transactions and preparing reports
Requirements:
- Previous experience in a hotel or hospitality setting preferred
- Strong customer service and communication skills
- Ability to speak multiple languages is a plus (bilingual/multilingual)
- Proficiency in front desk operations
- Knowledge of guest relations and guest services
- Familiarity with resort operations is advantageous
This position offers an exciting opportunity to be part of a dynamic team in the hospitality industry. If you are a dedicated individual with a passion for providing exceptional guest experiences, we encourage you to apply for this role.
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Goldsboro, NC 27534 (Required)
Ability to Relocate:
- Goldsboro, NC 27534: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
