Service Tech 1 - Southaven - 3/27/25

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Under close to general supervision, entry-level position responsible for customer service field activities on distribution and transmission systems and facilities, as applicable.  Performs work in accordance with company, regulatory, and safety procedures.

Primary Duties
1. Performs basic work using clearly prescribed procedures.
2. Responds to customer requests for service, including connections and disconnections, as becomes operator qualified.
3. Informs customer of needed repairs and answers basic questions. Ensures that the customer understands and is satisfied with the work completed.
4. May disconnect service as necessary and perform collection efforts on delinquent accounts.
5. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
6. Assists with activities to ensure responsiveness to natural gas and other emergencies.
7. Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
8. May read meters and record usage for billing.

OTHER DUTIES/RESPONSIBILITIES:
1. May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call-outs, and occasional extended hours.
2. Is subject to reporting outside the regular work area.
3. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
4. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
5. Demonstrates support for and adheres to the Company's values, strategies, policies, and procedures, and learns the core values of AtmoSpirit, Customer Service, Safety, and the Company's Code of Conduct both as an individual contributor, team member, and/or leader of others.
6. Must become familiar with the contents of the Safety Manual, live by the spirit of its intent, and become involved in creating and maintaining a safe working environment. Must complete all required safety training.

MINIMUM REQUIREMENTS
Educational/Experience Level

Requires general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).

Requires a valid driver's license in accordance with Company standards.

Certificates, Licenses, etc.
While at this level, completes assigned classes, Operator Qualifications (OQ), and OJT specific to the Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications.

Computer Skills

• Requires ability to utilize the Company's internet/intranet website and available resources for data entry, reference, and/or retrieval tasks.

Communication Skills

• Requires the ability to communicate with internal/external customers to obtain and/or provide explanations and/or information on basic types of factual information.

Work Conditions

• Work requires entry to customer premises.
• Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, under houses, and confined spaces.
• May have a residence requirement due to call-out response time.
• Works as an individual contributor and/or as a member of a team.

Physical Demands

• Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter).
• Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating a fire extinguisher).
• Ability to generate 95-foot pounds of force at a contact point of 70 inches. (Ex: breaking loose fittings) Ability to bend, stoop, squat, kneel, and/or crouch.
• Ability to walk a distance of 500 feet.

Other Requirements

• As a Safety-Sensitive position, pre- and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) and motor vehicle record (MVR) background checks, are required.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.