Customer Account Manager

Location: Cudahy, WI

About Atomix:

At Atomix, we specialize in providing seamless and innovative third-party logistics (3PL) solutions for businesses of all sizes. Based in Milwaukee, Wisconsin, we’ve spent the last four years building a fully bootstrapped company focused on precision, reliability, and exceptional customer service. We work with clients across diverse industries, ensuring their products are fulfilled with care and efficiency.

Our team is dedicated to fostering strong client relationships and delivering operational excellence while maintaining a collaborative and supportive workplace culture. As we grow, we’re committed to building a team that thrives on problem-solving, innovation, and a shared passion for logistics.

Position Overview:

We are seeking a Senior Account Manager to oversee some of our largest and most dynamic client accounts. This role is crucial to ensuring client satisfaction, account growth, and operational success. As a Senior Account Manager, you will act as the primary point of contact for your assigned accounts, collaborating with internal teams to deliver exceptional service. You’ll report directly to the Director of Customer Experience (CX) and play a key role in shaping our client relationships.

Key Responsibilities:

• Serve as the main liaison for assigned high-value client accounts, managing day-to-day communications and ensuring a seamless client experience.
• Develop and maintain strong client relationships by understanding their needs, challenges, and goals.
• Coordinate with internal teams (operations, billing, CX, and warehouse staff) to ensure accurate and timely execution of client requests and orders.
• Monitor and report on account performance, identifying trends, issues, and opportunities for improvement.
• Lead regular client check-ins, providing updates on account health, performance metrics, and actionable insights.
• Proactively address client concerns and escalations professionally, ensuring resolutions align with company standards and client expectations.
• Identify and implement strategies to upsell services or expand accounts, contributing to revenue growth.
• Collaborate with the CX Lead and other Senior Account Managers to ensure consistent best practices and communication standards across all accounts.
• Provide input on process improvements to enhance client satisfaction and operational efficiency.

Qualifications:

• 2-3 years of account management experience, preferably in logistics, e-commerce, or a related industry.
• Proven track record of managing large or high-profile client accounts.
• Exceptional interpersonal and communication skills, with the ability to build rapport and manage relationships at all levels.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously.
• Analytical mindset with experience using data to inform decision-making and optimize performance.
• Proficiency in CRM tools, project management software, and Microsoft Office Suite.
• Ability to adapt to a fast-paced, ever-changing environment while maintaining a client-first mindset.

Preferred Skills:

• Experience working in a 3PL or logistics environment.
• Familiarity with warehouse operations and inventory management systems.
• Background in e-commerce or retail fulfillment.

What We Offer:

• Annual Salary $60-75k
• Flexible work environment (hybrid options available after the training period).
• Opportunities for professional growth and development.
• Collaborative, supportive team culture.
• Unlimited time off policy
• Health Insurance reimbursement after 60 days
• The chance to work with innovative brands and contribute to their success.