Customer Service Representative [17316]

Job DescriptionTitle : Customer Service RepresentativeLocation : Hanover, MDCitizenship / Clearance requirements : Must be authorized to work in the United StatesPrimary Job Functions : There is an immediate opening in our client's home office located in Hanover, Maryland. This position is responsible for servicing their agent partners and our policyholders. Each representative services 60-100 incoming calls per day in addition to other daily activities. They assist with questions on policies, billing, coverages, cancellations as well as guidance to our agents on how to accurately quote a policy. We do this for all states we do business in and for all products - personal auto, motorcycle and commercial auto.Qualifications : Knowledge of the Auto Insurance industry highly preferred. Math skills required. Attention to detail and ability to multi-task. Excellent communication, organizational and customer service skills. Requires ability to learn and understand insurance program differences between several states and how to process requested policy changes, while still cordially and courteously servicing 60-100 incoming calls per day. Patience and listening skills - leading to problem solving (what is really being asked of me on this call) is a must. Flexibility to work either an 8 : 30-5 or 9 : 30-6pm shift. Bachelors Degree or equivalent industry experience helpful but not required.Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard torace, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability