Demo

Night Auditor/Front Desk Clerk

Atrea Inn
Amarillo, TX Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 5/3/2025

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. The Front Desk Agent will play a crucial role in enhancing the guest experience at our resort.

Responsibilities

  • Greet and welcome guests upon arrival, ensuring a positive first impression.
  • Manage check-in and check-out processes efficiently while maintaining accurate records.
  • Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
  • Maintain knowledge of hotel policies, procedures, and amenities to assist guests effectively.
  • Process payments and manage billing inquiries with accuracy.
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Conduct night audits as required, ensuring all transactions are accurately recorded.
  • Utilize phone systems to manage incoming calls and assist guests with reservations or inquiries.
  • Uphold high standards of guest relations, addressing any concerns or complaints professionally.

Experience

  • Previous experience in customer service or hospitality management is preferred.
  • Familiarity with guest services in a resort setting is a plus.
  • Multilingual or bilingual skills are highly desirable to cater to a diverse clientele.
  • Proficiency in using phone systems and basic office software is required.
  • Strong interpersonal skills with the ability to build rapport with guests from various backgrounds.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $12.54 - $13.38 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Night shift
  • Overnight shift

Work Location: In person

Salary : $13 - $13

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