What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Atrea Inn?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. The Front Desk Agent will play a crucial role in enhancing the guest experience at our resort.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain knowledge of hotel policies, procedures, and amenities to assist guests effectively.
- Process payments and manage billing inquiries with accuracy.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Utilize phone systems to manage incoming calls and assist guests with reservations or inquiries.
- Uphold high standards of guest relations, addressing any concerns or complaints professionally.
Experience
- Previous experience in customer service or hospitality management is preferred.
- Familiarity with guest services in a resort setting is a plus.
- Multilingual or bilingual skills are highly desirable to cater to a diverse clientele.
- Proficiency in using phone systems and basic office software is required.
- Strong interpersonal skills with the ability to build rapport with guests from various backgrounds.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.54 - $13.38 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $13 - $13