What are the responsibilities and job description for the Bilingual Customer Service Representative position at Atrium Staffing?
Our client is a leading company in Fashion, dedicated to providing exceptional products and services to companies worldwide. Their commitment to customer satisfaction is paramount, and they are currently seeking a dedicated Bilingual Customer Service Representative to join their dynamic team
Salary / Hourly Rate :
18 per hour.
Position Overview :
As a Bilingual Customer Service Representative, you will be the first point of contact for our client's French-speaking customers. You will handle inquiries, provide product and service information, resolve issues, and ensure customer satisfaction. Your role is crucial in maintaining the high standards of service our client's customers.
Responsibilities of the Bilingual Customer Service Representative :
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain a deep understanding of company products and services to provide knowledgeable support.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and foster positive relationships.
- Collaborate with other team members to improve customer service processes and enhance the customer experience.
Qualifications of the Bilingual Customer Service Representative :
Education Requirements :
Benefits :
Salary : $18
