What are the responsibilities and job description for the Field Service Technician - Mechanical position at ATS Automation Tooling Systems?
The world isn't standing still, and neither is ATS Life Sciences - We don't follow the trends. We set them! Why work here?
Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters - we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.
The Field Service Technician - Mechanical repairs and services equipment and machinery at customer facilities for both warranty and non-warranty issues; Meet or exceed customer's quality and service expectations. Represent ATS in a professional manner.
ESSENTIAL JOB DUTIES :
- Troubleshoot, repair and maintain mechanical and electrical equipment at the customer's facility.
- Resolve service requirements over the phone if possible.
- Work with suppliers to resolve technical issues at customer sites.
- Travel to both domestic and international customer locations.
- Make recommendations to customers for items that require repair / replacement.
- Follow customer's plant and safety regulations while at their facility.
- Complete and submit detailed service and expense reports in a timely manner.
- Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls.
- Facilitate warranty / non-warranty claims with the customer.
- Responsible for keeping up with current ATS products and equipment.
- Be available for on call support on a rotational basis.
- Responsible for meeting or exceeding customer expectations in an efficient manner.
- Assist other department staff as defined by the Back-end (BE) Manager, Service.
- Take on temporary or permanent assignments as defined by the BE Manager, Service.
QUALIFICATIONS :
JOB SPECIFICATIONS :
If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.
Why YOU should join our ATS Life Sciences Systems team : We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.
ATS is an equal employment employer and is in compliance with American's with Disabilities Act (ADA), and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.
If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.
Why YOU should join our ATS Life Sciences Systems team :
We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.
What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!
INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.
We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development - with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!
We offer COMPETITIVE Total Rewards - Starting salary for this position is $32.00 - $40.00 / hour with overtime pay eligibility, paid time off (PTO), employee incentive bonus program, comprehensive benefits (including health, dental vision and employee assistance program). Work in a fully climate-controlled environment, with a wellness reimbursement, tuition reimbursement, annual paid volunteer day off, 401K with employer match and optional employee share purchase program and more!!!
A place to BELONG : We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.
ATS is in compliance with the Americans with Disability Act (ADA) and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.
Salary : $32 - $40
