Service Sales Engineer

The Services Solutions Specialist will help implement and execute KPIs that drive FE success in proposal OTD, capture rate and bookings at various customer touchpoints that impact the customer experience. They will deliver detailed services quotations and provide frequent updates of opportunities within the CRM (Salesforce) for all service product offerings.

This position is integral to developing our understanding of customers and their assets. The individual will identify where our service products add value. They will drive bookings to plan within the acceptable margins tolerance and contribute to our VOC scores by exceeding customer expectations. Delivers detailed RFQ’s, services quotations and provides frequent updates of opportunities within the CRM for all service product offerings.

ESSENTIAL JOB DUTIES:

• Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical.
• Help implement and drive key performance indicators (KPI) that drive front-end success in proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience.
• Build sustainable and mutually profitable relationships with customers.
• Proactively contact current and potential customers to educate them on our services, where our solutions add value and to develop new opportunities.
• Understands the importance of maintaining the customer relationship management (CRM) system, i.e., Salesforce, leveraging it to manage customer relationships and opportunities, including asset intelligence.
• Delivers detailed request for quotes (RFQ), services quotations and provides frequent updates of opportunities within the CRM for all service product offerings.
• Proactively manages their pipeline with the CRM and provides accurate bookings forecasts on an ongoing basis.
• Coordinate customer visits to existing customers in coordination with the Regional Service Leader, Division Front-End Service Leader and Capital Expenditure (CAPEX) Accounts team.
• Provide the Service Project Managers with relevant asset and customer information for them to prepare commercial packages ahead of all field resource visits to site.
• Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities and resolve customer issues.
• Attend commercial and training meetings to keep at the forefront of the Company’s latest service offerings and capabilities.
• Support follow-up and initial triage for customer satisfaction surveys.
• Actively support projects to simplify service processes and eliminate bottlenecks.
• Ensure that all business activities are performed in compliance with the ATS Code of Conduct.
• Understands the importance of maintaining the CRM system, leveraging it to manage customer relationships and opportunities.
• Assist with outstanding Service-related collection issues as needed.
  
  

QUALIFICATIONS:

• Associates degree or higher
• Five (5) years sales’ experience in a Technical Service/Parts environment
• A proven ability to consistently achieve performance targets.
• Ability to accurately document and record customer/client information
• Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently, multitask and manage one’s time.
• Previous experience with computer applications such as Microsoft Office suite
  
  

JOB SPECIFICATIONS:

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual acuity – Normal requirements for reading written instructions and computer screens.
• Hearing ability – Normal requirements for understanding verbal instructions.
• Working conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting the manufacturing floor.
• Capable of wearing appropriate related PPE for extended periods of time.
  
  

We are an equal employment opportunity employer. All applicants considered are subject to a pre-employment screening.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Being authorized to work in the U.S. is a precondition of employment. Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team:

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards - Starting salary for this position is $72,000 - $85,000 with, compensation for hours worked over 45, paid time off (PTO), employee incentive bonus program, comprehensive benefits (including health, dental vision and employee assistance program), a wellness reimbursement, tuition reimbursement, annual paid volunteer day off, 401K with employer match and optional employee share purchase program and more!!!

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Americans with Disability Act (ADA) and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.