What are the responsibilities and job description for the Field IT Analyst position at ATSG INC?
Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through the sale and delivery of Intelligent Technology Solutions as a Service.
Headquartered in New York, NY, and with offices around the globe, ATSG is a global leader in transformational technology solutions as a service for today’s digital enterprise. Through ATSG’s service portfolio of secure Digital Infrastructure, Digital Workplace, Collaboration, and Customer Experience offerings, ATSG provides Intelligent IT leveraging its comprehensive ATSG One automation platform. We offer these services with an array of commercial and technological choices for our clients, ranging from traditional project-based and support services, to complete consumption-based managed services models, inclusive of Private, Public, and/or Hybrid cloud-based alternatives.
Job Title: Field IT Analyst
Location: Tampa, FL
Job Description:
ATSG is seeking a Field IT Analyst to join our team employing a dynamic customer service focus. This position is an onsite position at our client’s location in Tampa, FL.
Responsibilities:
- Provide support for local and centralized systems throughout Florida
- Work to ensure timely resolution and communication of hardware requests
- Assist in resolving support requests across all client facilities
- Acts as shift and after hours on-call point of escalation for supported locations
- Catalog and manage IT inventory assets
- Image and Deploy client's workstations
- Align with local leaders to identify opportunities for innovation in IT Infrastructure
- Develop and publish knowledgebase articles to assist helpdesk staff address incidents
- Contribute to overall team effort in achievement of established SLA’s
- Consistently meet and exceed established benchmarks in performance set forth by management for respective role
- Provide feedback to Management on local business objectives and maintenance windows
Qualifications:
- Highschool Diploma or equivalent experience
- Broad skillset with the following technologies:
- Windows Desktop troubleshooting
- Network administration (add, move, change)
- Device Management Tools (Intune, MDT, Etc..)
- Active Directory
- Cloud computing awareness
- Awareness of contemporary software application technologies and IT service methodologies.
- Successful problem solving and analytical skills.
- Ability to work within a diverse environment.
- Passion for customer service.
- Excellent verbal and written communication skills
ATSG is an equal opportunity employer.
