What are the responsibilities and job description for the Lead Solutions Engineer, AUS position at Attentive?
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
We are looking for an experienced exceptional Solutions Engineer to be the first to join our team and play a critical role in delivering Attentive’s conversational commerce product offering to a growing region. You will work to understand and assess/scope customer requirements, prepare and present personalized demos of our technologies, and address and overcome technical objections that arise throughout the sales process. Serving as a trusted technical advisor and Attentive product domain expert, you will also act as the first line around all security and compliance inquiries for our prospects and customers in a complex space.
As the first Solutions Engineer joining our APAC team, you will play a crucial role in shaping our sales strategy, collaborating with cross-functional teams, and acting as a domain expert enabling our other teams. Your expertise will be instrumental in expanding our market reach and ensuring customer satisfaction.
\n- Drive the technology evaluation stage of the sales process with our prospects and act as a technical leader for them
- Demonstrate technical aspects of the product as a way to solve specific customer problems
- Provide day-to-day product/technical support to the sales team
- Share feedback on feature requirements, value proposition and competitive data to help grow and develop new product offerings
- Collaborate with internal product, sales, customer success to provide the best customer experience
- Manage and drive RFP/Is and Security questionnaires
- At least 3-5 years as a Solutions Engineer, Solution Architect, or related field with CDPs, ESPs, or similar SaaS platforms
- Thrive in a fast-paced, innovative work environment
- Able to clearly and concisely articulate technology and product positioning to both business and technical users (proactively connecting the dots for our prospects)
- Familiarity with Looker, Salesforce.com, Jira, RFP software, Google suite, and Excel
- Familiarity with APIs, SFTP, and API platforms like Postman
- Familiarity and Proficiency with Javascript and/or Python a plus
- Hybrid role: at least two days per week in our Sydney office
#LI-Hybrid
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
