Med Spa Wellness Concierge (Part-time)

About LPRG IP, LLC

Attune is a female-led and operated team with 20 years of experience in the luxury spa industry, and we pride ourselves on building community presence, as well as a team culture that is defined by our core values – integrity, authenticity, support, and passion. As practitioners and patients ourselves, we saw the med spa industry needed disruption. Our nationwide med spas are launching in early 2024, and we are looking for an experienced and seasoned full-time Wellness Concierge to join our team at both the Greenwich Med Spa and the Stamford flagship location.

As the Attune Med Spa wellness concierge, you will monitor the clinic reception area, and oversee the client’s experience through all steps of their treatment journey. Our wellness concierges practice with integrity, significance, passion, and authenticity, with every facet of their work. We immerse our concierges in the world of medical aesthetics paired with integrative wellness, to facilitate ongoing training and development, and create a space for you to grow with Attune. To be successful in this role, you must be inherently passionate about hospitality & treating clients like family, to ensure all customers are given the ultimate Attune experience to feel and look their best. Our ideal candidate is able to smoothly run spa business operations and understands how to grow store revenue through client retention.

JOB QUALIFICATIONS

• Minimum 1 year working in a reception & front desk hospitality role, preferably in med spa / wellness environment
• Experience utilizing client appointment booking systems (EMR preferred) and POS checkout systems
• Experience with retail sales & customer education/upselling, preferably with beauty & skincare products
• Ability to meet U.S. employment and eligibility work requirements

JOB RESPONSIBILITIES

• Represent the Attune values & culture at all times, and demonstrate knowledge of all clinic services, technologies, products, policies/procedure, while effectively communicating them to all clients, employees, and stakeholders.
• Exhibit proficient computer/technical skills during relevant tasks including but not limited to: store revenue balancing, client billing & invoice correspondence, and use of clinic EMR systems (previous experience with PatientNow is preferred)
• Maintain meticulous record-keeping with confidential, accurate, current client charting in compliance with HIPPA and privacy laws
• Assist with certain clerical items such as inventory maintenance for retail and treatment consumables, updating systems for client information storage & security, among other projects.
• Demonstrate effective multi-tasking & prioritization strategies by addressing administrative duties and direct client interactions without compromising the quality of either
• Demonstrate proficient written communication skills with all work-related correspondence, and impeccable verbal communication skills with all interactions, especially client engagement to ensure they are fully informed & satisfied
• Always practice punctuality, professional accountability, and consistent dependability with the utmost respect for work schedules, and exhibit overall reliability by accommodating unique client requests whenever able
• Oversee daily operations of the front desk with efficient multi-tasking management of client scheduling/checkouts & organizational skills to streamline processes and maintain clean presentable reception areas
• Help oversee operations & business flow of the med spa by facilitating collaboration with all departments to ensure coordinated service delivery within designated schedule guidelines for full client satisfaction
• Handle customer conflicts with calm professionalism, empathy, strategic problem-solving, proactive follow-up, and assist management in creating prevention strategies for improved customer service
• Develop rapport with clients by employing hospitality & loyalty-building tactics at all times: anticipate client needs, understand client preferences, personalize interactions, and respond to client requirements promptly & efficiently
• Build rapport with clients by playing an active role in spa marketing initiatives and community engagement, and providing valuable insights/strategies for enhancing client experience or operational efficiency.
• Stay informed about new trends in the spa industry, and continually enhance skills in client service and coordination.
• Achieve target goals for client satisfaction, membership acquisition/renewals, and client rebooking
• Assist management by suggesting improvements in client coordination processes, and supporting new team members through training assistance.

ADDITIONAL DESIRED SKILLS, ATTRIBUTES

• Polished professional grooming standards
• Local community knowledge
• Phone Etiquette & Data Entry Skills
• Sales Mindset & Upselling Skills
• Computer & Technology Skills
• Detailed Organization & Project Planning
• Empathetic, Friendly, Energetic, Personable
• Dependable, Reliable, Punctual
• Emotional Intelligence & Stress Management
• Integrity & Professional Ethics

WHY JOIN ATTUNE?

Here at Attune, we care about team members as individuals, and strive to improve their personal & professional development. We love providing our team the tools to be successful. And we find a great sense of fulfillment by fostering collaborative environments inside & outside of the workplace where employees can understand true job satisfaction. Below are just a few team engagement strategies we employ because we believe it’s happy employees who provide the utmost experience for our clients.

• unique cross-training opportunities in holistic wellness and integrative health
• continued learning in our Attune Development Program, vendor trainings, and conferences
• team approach to personal development, including working directly with our C-Suite team
• partnerships with product developers & cutting-edge technologies, participate in clinical trials
• rewards for team members that show excellent patient care & upskill with certifications/workshops
• team discount incentives, complimentary treatments, contest-based awards, and more

COMPENSATION AND BENEFITS

• Health insurance (Medical, Dental, and Vision)
• Paid Time Off – including vacation, sick, and holiday pay
• Tuition reimbursement & professional development opportunities
• Employee discount incentives
• Employee referral program
• Job Type: Part-time
• Pay: $26.50 - $28.00 per hour
• Expected hours: 20 – 28 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Weekend and Evening shift

Work Location: In person