Help Desk Specialist

Description :

We are seeking a passionate and customer-oriented individual to join our team as a Customer Support Associate. The ideal candidate will not only excel in providing exceptional service and support but also possess a strong interest in the automotive industry. Mechanically inclined individuals and car enthusiasts are especially encouraged to apply, as this role involves assisting customers with technical product information and understanding their automotive needs.

Requirements :

• Answer incoming calls and emails, fulfilling the inquiry or directing to the appropriate person.
• Order entry and processing in QuickBooks
• Coordinate outbound shipments with warehouse and logistics providers
• Monitor and track deliveries of customer shipments
• Create shipping labels with appropriate carriers
• Freight Quotes
• Creating invoices in QuickBooks
• Sales Order verifications
• Creating of customer master file
• Apply payments to invoices in QuickBooks
• Customer communication
• Issue RMA-Return Merchandise Authorization
• Support outside sales team to build positive relationships with customers
• Ability to describe product features and specifications
• Cross selling alternate products where appropriate.
• Comfortable with making outbound sales calls.
• Assist in reports preparation.
• Must be strongly proficient in Microsoft Office, especially Excel
• Ability to manage a multi-line phone system.
• Build rapport with clients
• Independent ability to prioritize and multitask
• Strong written and verbal communication skills
• Comfortable working with a variety of individuals, with a positive and professional attitude
• Credit memo creation
• Return credit review
• Perform other assigned tasks and duties necessary to support the Company.

Qualifications

Job Qualifications :

Education :

Schedule :

Job Type : Full-time

Pay : $19.00 - $21.00 per hour

Expected hours : 40 per week

Compensation details : 19-21 Hourly Wage

PI6bdb4a1e9687-31181-37016461

Salary : $19 - $21