Demo

Help Desk Support Technician

ID Logistics US
Kenosha, WI Full Time
POSTED ON 3/14/2025
AVAILABLE BEFORE 4/12/2025
Job Description:

About Us

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview:

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible to ensure that an effective solution is

provided to the user.

Location: On-site, Kenosha, WI

Work Schedule: M-F 8am-5pm

Travel Specifics: No Travel

Competitive Compensation: Attractive annual salary of $60,000-$63,000 plus bonus opportunity. Along with base salary, our total rewards includes comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.
  • Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
  • Maintains a high degree of customer service for all support queries and adhere to all service management principles.
  • Takes ownership of user problems and be proactive when dealing with user issues.
  • Logs all calls in the Help Desk ticket system.
  • Respond to enquiries from customers and help resolve any hardware or software problems.
  • Maintain and update help request log of any software or hardware problems detected.
  • Support users in the use of company applications and computer equipment by providing necessary support and advice.
  • To arrange for external technical vendor support where problems cannot be resolved in house.
  • Keeping up to date with technical and industry developments.

Requirements:

Minimum Requirements:

  • Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
  • B.S in Computer Science or equivalent combination of experience and education.
  • RF Technology experience.
  • Excellent verbal and written skills.
  • Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
  • Travel required
  • Participate in on call rotation

Salary : $60,000 - $63,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Help Desk Support Technician?

Sign up to receive alerts about other jobs on the Help Desk Support Technician career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at ID Logistics US

ID Logistics US
Hired Organization Address Delanco, NJ Full Time
Job Description: About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where ...
ID Logistics US
Hired Organization Address Scranton, PA Full Time
Job Description: About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where ...
ID Logistics US
Hired Organization Address Hanover, PA Full Time
Job Description: Sitdown double forklift weekend shift: 6:30 AM-4:30 PM, Saturday-Tuesday 4 10s $18/hour plus $2.00 shif...
ID Logistics US
Hired Organization Address Delanco, NJ Full Time
Job Description: Responsibilities: Perform cycle counts daily as assigned. Investigate inventory discrepancies found thr...

Not the job you're looking for? Here are some other Help Desk Support Technician jobs in the Kenosha, WI area that may be a better fit.

Help Desk Technician - Level 2 (Full Time) - REMOTE

CMIT Solutions of North Lake County, Bluff, IL

Help Desk Specialist

Atturo Tire Corp, Waukegan, IL

AI Assistant is available now!

Feel free to start your new journey!