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Help Desk Technician - Level 2 (Full Time) - REMOTE

CMIT Solutions of North Lake County
Bluff, IL Remote Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

FULLY REMOTE POSITION!

CMIT Solutions of North Lake County is seeking a level 2 Help Desk technician to work directly with a motivated team of technicians to manage and maintain the IT networks of many small / medium-sized businesses.

An ideal candidate will be able to manage client networks, troubleshoot and resolve issues, and complete projects, server management, and security. This position is remote and candidates will be provided hardware for their home office setup.

CMIT Solutions of North Lake County believes in a foundation based upon character and integrity, in a passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and doing our work with a spirit of fun and a sense of humor. Come help us grow!

Job Responsibilities :

  • Provide remote technical support to our clients
  • Implementing and maintaining security best practices based on the NIST framework.
  • Diagnose, research, and troubleshoot computer system issues, including operating systems, H / W and S / W, networking, VPN, connectivity, server, and other network devices / peripherals, both remotely and onsite.
  • Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.
  • Provide 1 : 6 rotation on-call support with a group of team members.
  • Respond promptly and professionally to alerts and end-user IT issues
  • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities, and documenting solutions.
  • Function as the primary point of contact and communication with the customer from the assignment of the ticket to successful resolution of the issue, including scheduling work and keeping customers aware of work status and solution progress.
  • Responsible for meeting Client Service SLA goals.
  • Other duties as assigned.

Benefits :

  • Competitive pay based on knowledge and experience.
  • Full Time Employees : accruable 10 vacation / personal days; 5 paid holidays
  • Full Time Employees provided an opportunity for medical insurance
  • Retirement benefits included
  • Training opportunities available
  • Qualifications :

  • Associate / intermediate level technical certification(s) preferred (CompTIA A / Network )
  • 5 years of IT related technical experience
  • An intermediate level of understanding of relevant technologies, solutions, troubleshooting, and support
  • Experience troubleshooting Active Directory, TCP / IP networks, and common PC and Mac applications / operating systems.
  • Experience working with WANs, LANs, TCP / IP, Firewalls, Routers, and Switches.
  • Strong knowledge and experience with computer / server H / W and S / W troubleshooting.
  • Experience with Help Desk issue tracking systems for the assignment, delegation, and / or resolution of end-user issues.
  • Experience using centralized management tools for disk imaging, installing software packages, patching, and monitoring IT systems.
  • Ability to maintain professional communication skills.
  • Ability to multi-task, work under pressure, and handle interruptions.
  • Ability to communicate effectively and interact with diverse personalities.
  • Self-motivated; dependable; passionate about technology
  • Enthusiasm for working in a team environment and a desire to help our customers grow their businesses by serving their IT needs
  • Company Description

    CMIT Solutions of North Lake County is a managed service provider, focused on serving small to medium size businesses in our local area along with some clients out of state. Check out our website at www.cmitsolutions.com / north-lake-county. We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to doing our work with a spirit of fun and sense of humor. Come help us grow!

    Company Description

    CMIT Solutions of North Lake County is a managed service provider, focused on serving small to medium size businesses in our local area along with some clients out of state. Check out our website at www.cmitsolutions.com / north-lake-county. We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to doing our work with a spirit of fun and sense of humor. Come help us grow!

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