Assistant Concierge Manager

Company Description

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

Job Description

The base salary range for this position is $70k - $80k.

• Assist Concierge Manager in overseeing both Pre Arrival and onsite Concierge teams to assist with guest requests prior to arrival and while on property. 
• Assist with and run departmental meetings, daily rallies and other departmental tasks.
• Coordination between all departments to ensure guest needs are met & exceeded. 
• Must be proficient in computer skills and have prior hotel management experience. 
• Responsible for handling and follow up of guest complaints and concerns quickly. 
• Complete weekly schedules, adjusting to business volume as needed. Maintain accurate payroll records. 
• Assist in creation and implementation of new service standards.
• Executes training of new/existing team members to improve upon and maintain exceptional service standards.
• Adjusts schedules accordingly to business and operational demands. 
• Will adhere and follow all departmental policies, standards, and provide exceptional service. 
• Adhere to and follow all safety policies. 
• Will execute excellent  email, departmental and pre-shift communications. 
• Must display organizational excellence and adaptability to business demands. 
• Lead the team in the absence of a department head.

Qualifications

• At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
• Computer literacy in Microsoft Window applications required.
• Working knowledge of Property Management system Opera & ALICE Suite are assets.
• High school or equivalent education required. Bachelor’s Degree preferred.
• Must be able to speak, read, write and understand English.
• First Aid certification an asset. 
   

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.