Concierge

Company Description

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500 elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Ensure that all guests receive personal, individual and professional treatment.
• Provide guests with information, descriptions, directions and reservations for all hotel services, local restaurants, wineries, activities, travel arrangements and other points of interest.
• Work closely with front office and other guest relations departments on special requests and amenities.
• Handle guest problems or complaints until they are resolved or by bringing to the attention of the proper person for resolution.
• Coordinate guest history with front office, reservations, housekeeping and room service.
• Coordinate special attention for birthdays, anniversaries or special events.
• Maintain knowledge of the area, its facilities and points of interest.
• Develop good relationships with peers in local restaurants and wineries.
• Ensure accuracy of data input into guest history.
• Maintain knowledge of all hotel services/features and hours of operation.
• Maintain updated supply of resource materials.
• Research material and update concierge weekly local activity schedule.

Qualifications

• 1 years prior experience in a luxury hotel or hospitality environment.
• High School graduate.
• Excellent communication and interpersonal skills
• Excellent service, etiquette and protocol skills and knowledge.
• Knowledge of the Northern California area (particularly the Napa Valley), its geography, wineries, restaurants, events, sights and other places of interest to travelers.
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

Essential Skills:

• Ability to compute basic mathematical calculations.
• Knowledge of computers.
• Ability to communicate (both written and verbal) with proper grammar, in English, with guests, management, co-workers and vendors.
• Ability to input and access data in a computer.
• Ability to promote positive relations with all guests and staff.
• Ability to ascertain guest and callers needs and comply with such to ensure guest satisfaction.
• Ability to be a clear thinker and remain calm under pressure.
• Ability to maintain confidentiality of guest information and designated hotel data.
• Ability to work cohesively with other departments as part of a team.
• Ability to stand for long periods of time in a confined environment.
• Ability to endure temperature changes.
• Ability to hear spoken language in person and by phone.
• Ability to maneuver using manual dexterity in use of phones, computers, telephones, reference books, manuals and paper goods.
• Ability to prioritize and follow up on work assignments.
• Ability to work without direct supervision.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.