Director of Rooms

Company Description

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.

Job Description

Join our team as the Director of Rooms and become one of the authors of our story. Join our team as Director of Rooms and become one of the authors of our story. The Director of Rooms will oversee all aspects of the Rooms Division (Front Desk, Bell/Valet, PBX, Concierge/Itinerary Design) and Housekeeping. The Director of Rooms will lead with our ENRICH values thereby creating and supporting a cohesive team and will be key in building interdepartmental collaboration.

You will have the Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class.  Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled.  A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. The key responsibilities for this position are:

• Lead by example and uphold brand standards, target guest needs, and ensure team member engagement
• Provide strategic and hands on leadership to oversee all areas of both Front and Heart of House Rooms Division to success in achievement of team member engagement, NPS and financial goals.  Areas of responsibility include: Front Desk Operations, Bell/Valet, Itinerary Design, Concierge, PBX and Housekeeping
• Recruit, develop & mentor department leaders in each of the above noted areas
• Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellence
• Create an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members
• Serve as a thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens
• Maintain and champion the Auberge Resorts Collection Culture on property
• Maintain knowledge of market trends, property systems, and standards

The targeted compensation range for this full time year round, exempt position is $120,000-$150,000/year. The position offers a competitive compensation package presented by Auberge Resorts Collection and is eligible for an annual incentive bonus.

Qualifications

• Three or more years of experience in the luxury hospitality industry.
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and effective communication skills.

Preferred Qualifications

• Bilingual

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is February 7th, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.