What are the responsibilities and job description for the Guest Experience CoordinatorCall Center position at Auberge Resorts?
Formulation of off property activities for our guests. Examples include; shopping experiences guided and self guided tours city maps children activities and dining guides
Create exclusive to CPE partnerships with fashion art culinary adventures music beverage design for guests to experience.
Personally hosting guests for guided tours / experiences.
A key personality of the Estate and ability to connect with guests.
Engage with the local community and develop ways our guests can connect with Austin.
Work with Activities Manager to ensure the vision of on property experiences are executed from a creative perspective.
Assist in sourcing all products required to execute the experiences.
Creative / artistic eye for enhancing event set ups
Work with Events to execute on the setup and eventrelated needs for the experiences.
Create daily rituals on property for guests and team members that instil the brand values.
Any additional duties as assigned that relate to defining or executing our soulful experiences.
Engaged and creative Austin personality with a sense of adventure and activity
Maintain complete knowledge at all times of :
All resort features / services hours of operation;
All room types layout decor appointments and locations;
All room rates special packages and promotions;
Daily house count and expected arrivals / departures;
Room availability status for any given day; and
Scheduled daily group activities
Review arrivals and be familiar with all Notable guests special requirements amenity curation for Notable Guest and troubleshoot any potential problems.
Meet with departing shift member to ensure followthrough and a seamless handover
Ensure that all guests receive personal individual and professional treatment
Provide guests with information descriptions directions and reservations for all resort services local restaurants activities travel arrangements and other points of interest
Answer department telephones within three rings using correct greeting and telephone etiquette
Accommodate all requests for information in a congenial manner
Work closely with the Front Office and Food & Beverage departments on special requests and amenities
Coordinate guest history with the Front Office reservations housekeeping and room service
Develop good relationships with peers in local restaurants and wineries
Coordinate special attention for birthdays anniversaries or special events
Handle guest complaints or problems immediately ensuring guest satisfaction
Accurately input guest data into guest history
Produce weekly Commodore Perry activities information sheet
Assist in other Front Office operational duties as needed
Communicate pertinent guest information to designated departments / personnel
Plan and coordinate weekly events for Guests
Prepare newsletter for Guests
Must maintain excellent relationship within Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.
Qualifications :
Three years of experience within the luxury hospitality / travel industry
Strong writing skills and ability to hone a toneofvoice per platform
Proactive attitude and the ability to work independently multitask problem solve with strong attention to detail
Computer literate in applications in relevant computer applications required
Excellent communication skills both written and verbal required
Strong interpersonal and problemsolving abilities
Highly responsible & reliable
Team player with strong communication skills written and verbal; fast learner.
Bring Fun to work every day.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest : @AubergeResorts and #AlwaysAuberge.
Auberge Resorts LLC is an Equal Opportunity Employer M / F / D / V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Auberge Resorts LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
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