What are the responsibilities and job description for the Guest Experience Coordinator / Call Center position at Commodore Perry Estate?
Job Description
Job Description
Company Description
A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.
Job Description
- Formulation of off property activities for our guests. Examples include; shopping experiences, guided and self guided tours, city maps, children activities, and dining guides
- Create exclusive to CPE partnerships with fashion, art, culinary, adventures, music, beverage, design for guests to experience.
- Personally hosting guests for guided tours / experiences.
- A key personality of the Estate and ability to connect with guests.
- Engage with the local community and develop ways our guests can connect with Austin.
- Work with Activities Manager to ensure the vision of on property experiences are executed from a creative perspective.
- Assist in sourcing all products required to execute the experiences.
- Creative / artistic eye for enhancing event set ups
- Work with Events to execute on the set-up and event-related needs for the experiences.
- Create daily rituals on property for guests and team members that instil the brand values.
- Any additional duties as assigned that relate to defining or executing our “soulful” experiences.
- Engaged and creative Austin personality with a sense of adventure and activity
- Maintain complete knowledge at all times of :
- All resort features / services, hours of operation;
- All room types, layout, decor, appointments, and locations;
- All room rates, special packages, and promotions;
- Daily house count and expected arrivals / departures ;
- Room availability status for any given day; and
- Scheduled daily group activities
- Review arrivals and be familiar with all Notable guests, special requirements, amenity curation for Notable Guest and troubleshoot any potential problems.
- Meet with departing shift member to ensure follow-through and a seamless handover
- Ensure that all guests receive personal, individual, and professional treatment
- Provide guests with information, descriptions, directions, and reservations for all resort services, local restaurants, activities, travel arrangements, and other points of interest
- Answer department telephones within three rings, using correct greeting and telephone etiquette
- Accommodate all requests for information in a congenial manner
- Work closely with the Front Office and Food & Beverage departments on special requests and amenities
- Coordinate guest history with the Front Office, reservations, housekeeping, and room service
- Develop good relationships with peers in local restaurants and wineries
- Coordinate special attention for birthdays, anniversaries, or special events
- Handle guest complaints or problems immediately, ensuring guest satisfaction
- Accurately input guest data into guest history
- Produce weekly Commodore Perry activities information sheet
- Assist in other Front Office operational duties, as needed
- Communicate pertinent guest information to designated departments / personnel
- Plan and coordinate weekly events for Guests
- Prepare newsletter for Guests
- Must maintain excellent relationship within Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.
Qualifications
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest : @AubergeResorts and #AlwaysAuberge.
4100 Red River Holdings LLC is an Equal Opportunity Employer, M / F / D / V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
