What are the responsibilities and job description for the Hotel Guest Experience Coordinator position at Auberge Resorts?
Company Overview
Madeline Hotel & Residences, Auberge Resorts Collection, is a Forbes Travel Guide five-star resort located in the historic community of Telluride, Colorado. This luxurious property blends Auberge's distinctive flair for authentic and elevated experiences with the local flavor of the destination.
Salary
The targeted compensation range for this full-time year-round, non-exempt position is $23/hr Commissions. The position offers a competitive compensation package presented by Auberge Resorts Collection.
Job Description
The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions.
Required Skills and Qualifications
To excel in this role, you should possess:
Benefits
The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts.
Madeline Hotel & Residences, Auberge Resorts Collection, is a Forbes Travel Guide five-star resort located in the historic community of Telluride, Colorado. This luxurious property blends Auberge's distinctive flair for authentic and elevated experiences with the local flavor of the destination.
Salary
The targeted compensation range for this full-time year-round, non-exempt position is $23/hr Commissions. The position offers a competitive compensation package presented by Auberge Resorts Collection.
Job Description
The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions.
- Greet guests warmly and assist them with inquiries and requests.
- Make dining, entertainment, and activity reservations as per guests' preferences.
- Provide recommendations and information about local attractions, events, and activities.
- Handle guest inquiries, complaints, and special requests promptly and courteously.
- Maintain a comprehensive knowledge of hotel facilities, services, and amenities.
- Coordinate with other hotel departments to fulfill guest needs efficiently.
- Uphold the highest standards of customer service and professionalism at all times.
- Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries.
Required Skills and Qualifications
To excel in this role, you should possess:
- Previous experience in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- Knowledge of local attractions, restaurants, and transportation options.
- Strong organizational skills and the ability to multitask.
- Proficiency in Microsoft Office and reservation management software.
- Flexible schedule, including evenings, weekends, and holidays.
Benefits
The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts.
Salary : $23
