What are the responsibilities and job description for the Spa Supervisor position at Auberge Resorts?

Join our team at Wildflower Farms as a Spa Supervisor where youll play a key role in enhancing the experience for our guests colleagues and the overall success of our business. In this handson position you will oversee daily spa operations ensuring the delivery of exceptional guest experiences. Youll work closely with the team to warmly greet guests schedule spa appointments promote retail offerings and maintain high service standards. Your leadership will help ensure that our guest service expectations are not just met but consistently exceeded.

Operations

Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
Oversees bookings and reservations ensuring accurate sales reconciliation and cashout procedures.
Adheres & enforces organizational policy and procedures.
Monitors usage of the pool fitness center ensuring adherence to safety and maintenance protocols.
Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs.
Assists Spa Director and Assistant Spa Director in ensuring all monthly sales goals are being achieved.
Diffuses guest challenges and escalates any feedback to the Spa Director and Assistant Spa Director in a timely fashion.
Knowledgeable of all of the experiences that are offered at Wildflower Farms. Speaks confidently about other departments within the hotel.
Maximizes revenue of treatments and programs through effective scheduling yield management.

Staff Supervision and Training

Supervises all staff during shifts fostering a positive and productive work environment.

Provides realtime coaching and feedback to team members to enhance service delivery and foster professional growth.

Communicates time and attendance performance of team members to the Spa Director and Assistant Spa Director.

Responsible for overseeing onboarding and training of the coordinator team.

Educates front desk coordinators on new offerings retreats promotions and any notable guests on property.

Ensures team members are providing exceptional customer service and adhering to Auberge standards.

Oversees email correspondence and ensures communication is fielded in a timely manner.

Facilitates monthly oneonone meetings with the coordinator and attendant team.

Retail Management

Maintains inventory levels by ensuring proper stock and performing weekly on hand audits.

Spearheads product knowledge training and sales incentives for the team.

Creates processes and receives purchase orders of new retail shipments.

Rate : $23 $24 / hr

Qualifications :

Must be able to multitask in a busy environment

Selfdirected and detail oriented

Professional telephone and email etiquette

Previous hospitality experience a plus

You must be available to work weekend holidays and some evenings

Punctual reliable and confident

Excellent communication skills

Creative problem solving skills

Can stand for up to 8 hours a day

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest : @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer M / F / D / V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work : Employment Type :

Fulltime

Key Skills

Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience

Vacancy : 1

Salary : $23 - $24

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