What are the responsibilities and job description for the BDC/Customer Service Representative position at AUBURN CHEVROLET?
About Us:
At Auburn Chevrolet, we’re a passionate team of automotive professionals dedicated to delivering top-notch service to our customers. We take pride in our work, value integrity, and strive to maintain a friendly, supportive work environment. We’re looking for an entry level BDC/Customer Service Representative to join our team and help us continue providing the highest quality of service.
Position Overview:
As an BDC Representative you’ll play a crucial role in setting appointments for customers servicing cars and light-duty trucks. Your expertise will help ensure our customers are back on the road safely and efficiently.
Key Responsibilities:
- Respond to request for a service appointment via phone, text or email.
- Schedule service appointments.
- Send appointment reminders.
- Conduct outbound calls such as for safety recall, recommended services, special order parts, etc.
- Answer phone call and responded to emails and text in a timely manner.
Qualifications/Experience:
- Enty-level no prior call center experience required but a plus.
- Strong communication skills to interact with customers and team members
- Must have excellent follow through and follow up skills
- Ability to work independently and as part of a team
- Excellent problem-solving skills
Compensation:
- $20 to $25 per hour
Perks & Benefits:
- Medical, dental, vision, disability and life insurance
- 401k retirement plan with company matching
- Paid time off (PTO) and up to seven paid holidays
- Health saving accounts and employee assistance program
- Positive and supportive work environment
- Employee discounts on parts and services
- Opportunities for career growth and advancement
Why Join Us?
At Auburn Chevrolet, we foster a company culture that prioritizes teamwork, respect, and excellence. We believe in investing in our employees, offering ongoing training to keep you at the top of your game, and ensuring you have the resources you need to succeed.
How to Apply:
If you’re passionate about cars and ready to join a reputable company with a strong focus on quality and customer service, we want to hear from you! Please submit your resume
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $20 - $25
