What are the responsibilities and job description for the Customer Service Representative position at Auburn Housing Authority?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a collaborative spirit, and a passion for helping others. This position involves both inbound and outbound calling, data entry, and supporting various customer inquiries.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Conduct outbound calls to follow up with customers and gather feedback.
- Collaborate with the sales team to enhance customer satisfaction and retention.
- Perform accurate data entry to maintain up-to-date customer records in our computerized system.
- Assist customers with cash handling transactions as needed.
- Support multilingual customers by providing assistance in their preferred language when applicable.
- Maintain a professional office environment while ensuring all customer interactions are handled with care.
Experience
- Proven experience in customer service or a related field is preferred.
- Strong skills in outbound calling and collaboration within a sales environment.
- Proficiency in data entry and familiarity with office computer systems.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Experience in cash handling is advantageous but not mandatory.
Join us as we strive to deliver exceptional service to our customers while fostering an inclusive and supportive work environment. Your contributions will be vital in creating positive experiences for our clients.
Job Type: Full-time
Pay: $13.53 - $14.49 per hour
Expected hours: 49 per week
Shift:
- 10 hour shift
Work Location: In person
Salary : $14 - $14