Intake Specialist

AUBURN HOUSING AUTHORITY

INTAKE SPECIALIST

REPORTS TO: Housing Programs Director

SUPERVISES: No Staff

Purpose: To provide responsible support to Housing Programs Manager, LIHTC Housing Specialist, PIH/Multi-Family Housing Specialist, Housing Choice Voucher Specialist. To maintain wait lists across all programs of Auburn Housing Authority. Interact with internal (directors, managers, housing specialists), and external customers (tenants, potential tenants, general public, case managers) on a daily basis. Providing outstanding support while maintaining good judgment and confidentiality.
ESSENTIAL TASKS OF THE POSITION

• Provides Support to the Housing Programs Manager, LIHTC Housing Specialist, PIH/Multi-Family Housing Specialist, Housing Choice Voucher specialist. Maintaining All Waitlists (Centralized (Housing Choice Voucher) and Property/Agency) This includes but is not limited to entering all initial applications for assistance, follow-up correspondence, answering inquiries from prospective tenants/clients, and the general public. Updates to all applications
• Maintains accurate wait list files
• Pulls applicants/applications from waitlist as requested by housing specialist
• Return all incomplete applications.

Maintain Returned Application Log

• Maintains Spreadsheet for Tax Credit (LIHTC) Properties Enters information as required
• Processes Applications for Housing Ensures Application is filled out in its entirety If not, application needs to be gone over with tenant, and clarifying memo provided and signed by applicant and reviewer.
• Pre-App Review (Tax Credit) Calculation of Income and Assets as provided on application
• Eligible for as submitted for program
• Sends out verifications upon housing specialist request. Bank
• Income
• Employment
• Other Verifications As Needed for Program Compliance
• Requests Credit Reports
• Requests Background Checks State
• Local
• Sex Offender Registry

State

National

• Running All Required EIV Reports (For Section 8 Multi-Family, PIH, Housing Choice Voucher) as requested by Housing Specialist.
• Ensures all appropriate affidavits are signed by applicant
• Provides Complete Package to Appropriate Housing Specialist
• Interim Recertifications Sends out 3rdParty Verifications as requested.
• Provides Complete Package to Appropriate Housing Specialist
• Annual Recertifications Sends out all Recertification Letters in Accordance with HUDS Requirements 120 Day
• 90 Day
• 60 Day
• 30 Day
• Follows-Up with Tenants if information not received in required time frame, sends out follow-up letter
• Sends out verifications Bank
• Income
• Employment
• Other Verifications as Needed for Program Compliance
• Provides Complete Package to Appropriate Housing Specialist
• Landlord Out Reach as requested by Housing Program Manager/ED Preps Landlord Out Reach Packets
• Assists with organizing and scheduling landlord outreach meeting.
• Tenant Briefing as requested by Housing Specialist Preps Tenant Briefing Packets
• SHRAP Maintains Spreadsheet and Files
• Security Deposit Grant Program Maintains Spreadsheet with names and amounts.
• Special Projects as Assigned

SECONDARY POSITION TASKS

• Performs other duties as assigned by the Housing Programs Director and/or Executive Director. Working knowledge of government regulations.
• Ability to accept and/ or implement change(s) as they occur; i.e., regulations, policies, organizationally, etc.
• Ability to express himself/herself clearly and concisely both orally and in writing.
• Ability to drive and provide own work-related transportation.

POSITION REQUIREMENTS AND QUALIFICATIONS

• Education Level: High School diploma or G.E.D required.
• Experience in Related Field: Experience in public subsidized housing preferred.
• Ability to maintain confidentiality in all assignments.
• Ability to work cooperatively with all Authority personnel and to relate to and interact with the elderly, lower income persons, and landlords.
• Ability to be flexible and perform work under time pressure.
• Unique Expertise: Possesses or has ability to obtain Certified Occupancy Specialist.
• Ability to maintain confidentiality in all assignments.
• Ability to be flexible and perform work under time pressure.
• Working Conditions: Environmental parameters: Ability to work in an office environment.
• Physical demands: Strength: Ability to lift up to 25 pounds.
• Type: Ability to perform office duties, typing, filing, bending over to low files, reaching high files.
• Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move an object. Work involves sitting most of the time, but may involve standing or walking for brief periods of time.
• Work Schedule: Ability to work 35 hour week/Non-Exempt Position.
• Ability to work additional paid hours on occasion to complete short term projects.
• Equipment Used: Competency in operating computer(s), printers and general office equipment, V.O.I.P. phone system
• Notification Required: In the event the Housing Program Specialist resigns, (s) he shall submit the resignation, in writing, at least two weeks’ notice before such resignation shall take effect.

APTITUDE REQUIREMENTS

• Cognitive Analytical: Ability to apply principles of logical thinking to define problems.
• Ability to collect data, establish facts and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic or schedule form.
• Ability to determine goals and priorities for department.
• Communication: Ability to draft work related documents.
• Ability to log in data and draft data summaries.
• Ability to record and deliver information.
• Ability to answer inquiries from residents and the public.
• Ability to converse with disgruntled/upset residents and the general public.
• Ability to draft letters and reports with proper format, punctuation, spelling and grammar.
• Mathematical: Ability to deal with system of real numbers.
• Ability to use practical application of fractions, percentages and proportions.
• Ability to compile, computer and present basic mathematical information.
• Administrative Detail: Ability to complete forms and record and locate data accurately.
• Ability to pay close attention to detail, and accurately distinguish data.
• Manual: Motor coordination: Ability to accurately reach, feel or handle equipment used in daily routine.
• Finger dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment.
• Manual dexterity: Ability to seize, hold grasp, turn or otherwise work with hands to operate above equipment.
• Visual: Near vision: Clarity of vision at 20 inches or less.
• Mid-range vision: Clarity of vision at distance of more than 20 inches and less than 20 feet.
• Far-range vision: Clarity of vision at distance of more than 20 feet.

Job Type: Full-time

Pay: From $22.30 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Case management: 1 year (Preferred)

Work Location: In person

Salary : $22