Rooms Division Manager- Full Time

As a member of our hospitality team, the primary responsibility of a Rooms Manager is to function as the strategic business leader overseeing the hotel's Rooms Operations. This role encompasses a broad range of responsibilities, including managing the Front Office, Business Center, Recreation/Fitness Center, Housekeeping, and Laundry departments. This role serves as a strategic leader, working closely with department heads to develop and implement strategies that align with the hotel's brand service strategy, goals, and hotel-wide objectives. A key focus of this role is to maximize the hotel’s financial performance by developing and implementing strategies to drive revenue growth, control costs, and optimize operational efficiencies.

• Supervises daily Housekeeping shift operations, ensuring strict compliance with all housekeeping policies, standards, and procedures.
• Oversees daily Front Desk shift operations, guaranteeing adherence to all policies, standards, and procedures.
• Willing to perform hourly job functions in both Front Desk and Housekeeping departments if necessary.
• Assumes the role of supervisor for Housekeeping and Front Office in the absence of the Director of Services or Front Office Manager.
• Carefully manages staffing levels to effectively meet guest service needs, operational requirements, and financial objectives.
• Supports and maintains an effective inspection program for guestrooms and public spaces to ensure high quality and cleanliness.
• Coordinates room inspections for VIP guests in collaboration with the Sales department, ensuring top-notch service.
• Conducts daily inspections of guestrooms to maintain and improve standards consistently.
• Proactively implements and trains the team on new cleaning techniques, supplies, and equipment for improved efficiency and guest satisfaction.
• Assists in ordering guestroom supplies, cleaning materials, and uniforms to ensure availability and appropriateness.
• Ensures that all associates have the necessary supplies, equipment, and uniforms to perform their duties efficiently.
• Communicates guest room status to the Front Desk promptly to facilitate smooth operations and guest check-ins.
• Supervises turndown service and takes care of the special needs of VIP guests for an exceptional experience.
• Collaborates closely with the Engineering department on guestroom maintenance needs to promptly address any issues.
• Sets a positive example for guest relations by maintaining a friendly and professional demeanor at all times.
• Engages with guests to obtain feedback on their experience and promptly addresses any issues or complaints with empathy and efficiency.
• Empowers associates to provide excellent customer service by clearly communicating expectations and offering the necessary support.
• Observes service behaviors of associates and provide constructive feedback to foster continuous improvement.
• Attends pre- and post-convention meetings to understand group needs and effectively communicates critical information to the Housekeeping staff.
• Reviews comment cards and guest satisfaction results with associates, developing and implementing corrective action plans as needed.
• Conducts training sessions for housekeeping and Front Office associates to ensure they are equipped with the necessary skills and knowledge.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Comprehensive Health, Dental, and Vision Coverage: Options include both FSA and HSA plans.
• 401(k) with Matching: Invest in your future with our retirement plan.
• Exclusive Discounts: Enjoy reduced rates on hotel stays, dining, golf, and retail at PCH properties and worldwide with Marriott.
• Professional Growth: Opportunities for continuous training and career advancement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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