What are the responsibilities and job description for the Inbound Call Center Representative position at Aucera?
Start your Career with Aucera as a Call Center Representative!
As a Call Center Representative, you will ensure a memorable customer experience by using needs-based strategies. While working with us, you’ll gain valuable skills that will benefit your future growth, whether with Aucera or in any career you pursue. Imagine adding the following skills to your resume:
- Communication and Presentation
- Listening, Critical Thinking, and Problem Solving
- Adaptability and Team Building
- Decision Making
- Goal Setting and Time Management
- Confidence and Relevant Work Experience
Your resume will continue to grow with skills that lead you to careers in industries like sales, hospitality, management, technology, and beyond. We support your professional growth, whether at Aucera or beyond.
Job Responsibilities:
- Identify and Resolve Customer Issues: Use problem-solving skills to assist customers.
- Upsell Products and Services: Offer additional products and services to customers.
- Maintain Product Knowledge: Stay updated on our clients’ products, services, and promotions.
- Customer Focus: Always put the customer first, remaining polite and professional.
- Document Information: Record all customer information, communications, and sales in a computer system.
Benefits:
- Competitive Compensation: Base salary plus incentives, with agents earning $15-$17/hr.
- Set Schedules: Enjoy a work-life balance with consistent hours.
- Flexible Pay: Direct deposit with daily and weekly options.
- Healthcare Coverage and 401K: Comprehensive benefits to support your well-being.
- Paid On-the-Job Training: Get paid while you learn and grow.
Job Requirements: Whether you’re reinventing yourself or looking to grow at a new organization, you’ll feel at home at Aucera. This position is a good fit for those coming from various industries, such as retail, hospitality, management, and service.
Attributes of a Great Call Center Agent:
- Willingness to Learn
- Competitive Spirit
- Reliability
- Enjoy Helping Others
- Effective Communication with All Types of People
- Flexibility
- Background and/or Drug Test: May be required.
Why Aucera? Aucera is the best job in town! Apply today and start your journey with us.
Ready to advance your career? Apply now and become a part of our dynamic team!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- On-the-job training
- Referral program
Work Location: In person
Salary : $15 - $17
